Katy Sessions Email & Phone Number

United Kingdom

Responsible for the development and strategy of Direct to Consumer activity across multiple clients

United Kingdom

Responsible for the day to day running of the UK and Ireland operationWe are a UK based Field Marketing agency, we provide services to Brands and Retailers from In-Store point of sale merchandising and retail colleague training. We also provide services such as Mystery Shopping, Compliance checks and Event Staffing.

United Kingdom

Responsible for the strategic direction and development of Vendor Ambassador Programmes across all BT brands and channels

United Kingdom

Uk

Responsible for 17 Google Experience Managers across the UKStrategic development of the field programme and relationships with retail partners.

North Uk

Responsible for the North of England and Scotland.Working with third party retailers to develop the customer experience in store.Leading the team of Google Experience Managers across the North; coaching, mentoring and supporting them to develop their relationships in the field.

Yorkshire

Managing the learning and development of 3rd party retail colleagues in relation to Google products and services. Field based role, covering West Yorkshire. Supporting growth within the channel through close relationships with key stakeholders, intensive training of colleagues and understanding each business model.Team specialist in Google Apps for Education.

Uk

Contracted to Apple via Gekko Field Marketing, to support UK carriers specifically within the Contact Centre channelCultivating relationships with key carrier stakeholders across a complex management structureWorking with a multi layer and multi channel team of Apple, Gekko and carrier partners to understand the competitive marketplace and identify opportunities to grow Apple’s business and improve overall NPS within the carrier Managing a virtual team of carrier employees to identify training needs and knowledge gaps and gather insight, meaning the reach of the programme was far greaterLeveraging these relationships to negotiate, plan and execute activity that will build advocacy, knowledge and transferrable sales skills to ultimately maximise the iPhone and iPad mix within the channelPlanning and delivering training to large groups and coaching on a 121 level, within both consumer and business channels, including retail staffUsing a creative approach through various media, reporting on advocacy activities, challenges, competitive activities, objectives and resultsSupporting the wider retail team to understand the convoluted world of Contact Centre, and shadowing colleagues on store visits, training and meetings to gain an understanding of their worldLeveraging relationships with AppleCare to improve on the Apple NPS within the carrier. This enabled them to make better use of Apple resources, ultimately delivering a better service to our joint customers through improved learning practices, better comms and accurate diagnostic toolsCultivating relationships between the Apple BDM and the Small Business operation, which resulted in the delivery of large scale training, tailored to the carriers specific needsWorking in a field team of 25, I am remotely managed so being ambitious and driven to make a difference is a priority

Leeds, United Kingdom

Leading a team of sales professionals working in new customer sales in the residential market.Leading and motivating a team towards achieving goals and objectivesDelivering results in line with Sky’s objectivesEnsuring every customer interaction is a positive experienceEnsuring my team deliver great service to our customers at all timesImproving performance through; coaching, 121 conversations, training and developmentRecruitment of new advisors and inducting them into the business and the teamLeading by example by demonstrating great service to our customers Managing day-to-day operational requirementsDemonstrating and delivering value added sales techniquesDeveloping advisors against company competencies

Managing a specialist team of 9 Customer Sales Agents, who promotes and sold the concept of using Bright Finance as a broker for their lending requirements. The team also worked on white label outsourcing for high profile finance providers. To lead, motivate, coach and develop my team members to produce the best possible performance and quality of work.I am proud that many of my previous team members are now successful underwriters and Sales and Service Managers themselves.Reporting to the Head of the Contact Centre, I was responsible for ensuring my team achieved daily and monthly targets of volume, quality and company income.Providing accurate and constructive feedback on campaigns was vital to my role, as well as giving factual information in order to support the results we produced. Acting as mentor for all other Sales and Service Managers on site. This led to an opportunity to act as the manager of those leaders in the absence of the Head Of the Contact Centre. This was ongoing, which natuarally led to the rest of the managers seeing me as a mentor when the Head Of was on site.

Sheffield, United Kingdom

Managed key strategic processes on behalf of Ant Marketing. Maintained client relationships to ensure partnership approach to success and profitability for client and Ant Marketing.Market research, sales, appointment setting, inbound and outbound.