Katy Souter Email & Phone Number

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

As Travel and Events Coordinator I sit within the Operations Division working closely with the Operations Manager to review existing travel processes and build upon these to meet the needs of the growing global company. I am responsible for the successful organisation of all international and national company travel. I strive for excellence and am passionate about delivering exceptional customer service and high-quality work, with the aim of ensuring that all work trips run smoothly.I… Show more As Travel and Events Coordinator I sit within the Operations Division working closely with the Operations Manager to review existing travel processes and build upon these to meet the needs of the growing global company. I am responsible for the successful organisation of all international and national company travel. I strive for excellence and am passionate about delivering exceptional customer service and high-quality work, with the aim of ensuring that all work trips run smoothly.I am also responsible for supporting the organisation of company events such as celebrations, social events and internal recruitment events as well as our attendance at scientific congresses and exhibitions. I work with the event organiser to ensure the seamless execution of the event through excellent project management, efficient communication, meticulous planning and attention to detail and creative problem solving. I take the lead in recording and sharing key learnings, so we are always improving and innovating. Show less

Cambridge, England, United Kingdom

• General administrative tasks associated with the efficient and effective completion of day-to-day team workload. • Creation of documentation either from templates or writing first drafts for review.• Assist with financial document processing (invoice, bill payment, banking forms)• Diary management and appointment bookings, particularly in relation to recruitment processes. • Assist with the recruitment and on-boarding process for Cyted and group companies. • Participate in… Show more • General administrative tasks associated with the efficient and effective completion of day-to-day team workload. • Creation of documentation either from templates or writing first drafts for review.• Assist with financial document processing (invoice, bill payment, banking forms)• Diary management and appointment bookings, particularly in relation to recruitment processes. • Assist with the recruitment and on-boarding process for Cyted and group companies. • Participate in HR projects such as writing policies and procedures. • Handling confidential information within Finance and HR with complete discretion• Helping to build and streamline our processes and procedures to maximise efficiencies• Assistance with project management tasks such as co-ordination with our research partners and gathering documentation to meet project deadlines. Show less

Sawston

• Responsible for the continued development and delivery of the village timebank scheme• Seeking out and encouraging involvement of the less engaged in the community– to reduce loneliness and increasing self-worth and wellbeing• Promoting Timebank and recruitment and enrolment of new timebank members and volunteers• Liaising with key partners to ensue successful delivery of timebank• Developing productive partnerships with funders, researching potential sources of grant… Show more • Responsible for the continued development and delivery of the village timebank scheme• Seeking out and encouraging involvement of the less engaged in the community– to reduce loneliness and increasing self-worth and wellbeing• Promoting Timebank and recruitment and enrolment of new timebank members and volunteers• Liaising with key partners to ensue successful delivery of timebank• Developing productive partnerships with funders, researching potential sources of grant funding• Running social media accounts to engage with the wider community• Coordinator of village doorstep carol concert during lockdown Show less

Sole responsibility for implementation and management of the ISO9001-2015 quality management system.• Lead contact and coordinator of the ISO 9001 certification for quality management systems of the business• Analyse and investigate complaints or reported quality issues to ensure root cause identification, options for resolutions and satisfactory closure in accordance with company guidelines and external regulatory requirements• Develop and update company complaint procedures to… Show more Sole responsibility for implementation and management of the ISO9001-2015 quality management system.• Lead contact and coordinator of the ISO 9001 certification for quality management systems of the business• Analyse and investigate complaints or reported quality issues to ensure root cause identification, options for resolutions and satisfactory closure in accordance with company guidelines and external regulatory requirements• Develop and update company complaint procedures to ensure capture and investigation, as well as proper documentation of complaints• Monitor risk-management procedures, maintain and analyse problem logs, identifying and reporting recurring issues to management• Compile monthly and quarterly statistical reports and submissions required by the appropriate authorities of Canada, France and United States • Maintenance and population of the Operations systems and databases• Complete all HR and expenses on-site recording and submissions for Operations Team, in accordance with strict payroll deadlines (overtime, holiday requests, sickness records etc.). • Interpret, build upon, and comply with company quality assurance standards• Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions• Document quality assurance activities with internal reporting and audits• Develop new standards for business operations, with improvements as needed• Identify training needs in all departments and take action to ensure company-wide compliance on systems, policies, procedures, and core processes• Developed a work experience / internship programme liaising with a local aviation college Show less

London Stansted Airport

• Preparing training and procedure guides and competence matrices for the Operations department• Complete rostering, managing annual leave and payroll for the Operations department • Booking and arranging flights, hotels and transfers for positioning and operating crew as well as other office personnel• Communication with various government and regulatory bodies about unique nature of business• Company credit card reconciliation and checking invoices and assigning contract and… Show more • Preparing training and procedure guides and competence matrices for the Operations department• Complete rostering, managing annual leave and payroll for the Operations department • Booking and arranging flights, hotels and transfers for positioning and operating crew as well as other office personnel• Communication with various government and regulatory bodies about unique nature of business• Company credit card reconciliation and checking invoices and assigning contract and references to each.• Assisting with new staff selection• Supervise the Operations team and the Administrator to ensure the administrative work for the Operations department is completed in a timely and accurate manner. Show less

• Coordination with governmental departments, civil aviation authorities and international agents with regards to flight permissions• Database management • Interdepartmental communications across various worldwide offices• Training new staff members in the role• Submission of electronic immigration and customs declarations

Stansted Airport

• Managing all daily operations of approximately 75 flights, 9000 passengers and 80 staff• Upholding and improving customer and company safety and quality standards • Providing timely and accurate reporting in terms of both regular and ad-hoc reports • Ensuring that the workforce adheres to company policies and procedures • Submitting irregularity reports, conduct investigations and implement corrective measures • Maintaining good relations with customers and airport… Show more • Managing all daily operations of approximately 75 flights, 9000 passengers and 80 staff• Upholding and improving customer and company safety and quality standards • Providing timely and accurate reporting in terms of both regular and ad-hoc reports • Ensuring that the workforce adheres to company policies and procedures • Submitting irregularity reports, conduct investigations and implement corrective measures • Maintaining good relations with customers and airport authorities – ensuring optimum resource planning and making recommendations to that effect • Controlling resource allocation and duty assignment to secure shift efficiencies and improve productivity. Ensuring company overtime and absenteeism targets are met • Providing support and guidance/coaching to department supervisors (Ramp/ Passenger services/ Operations) • Monitoring and controlling performance KPIs • Ensuring compliance with administrative instructions and processes • Other additional assigned by the Station Manager (e.g. Training, External Audits, Special projects)• Daily conference calls with airline operation control centre Show less

Stansted Airport

• Coordination with corporate business travel office with respect to setting up flights, availability of aircrew/aircraft• Coordination with chief pilot & maintenance manager for scheduling, assigning & notifying of flight crews & aircraft• Administration of flight crew scheduling, stand by assignments for short notice, days off and vacation• Preparing costing / pricing of flights• Compiling flight briefs and obtaining necessary ATC approvals and diplomatic… Show more • Coordination with corporate business travel office with respect to setting up flights, availability of aircrew/aircraft• Coordination with chief pilot & maintenance manager for scheduling, assigning & notifying of flight crews & aircraft• Administration of flight crew scheduling, stand by assignments for short notice, days off and vacation• Preparing costing / pricing of flights• Compiling flight briefs and obtaining necessary ATC approvals and diplomatic clearances.• Planning of scheduled and non-schedule VIP flights• Attending overseas locations to coordinate VIP ground operations• Coordinating VIP flights to sponsored sporting events• Planning emergency evacuation flights (SARS) Show less

Stansted