Katy Xie Email & Phone Number

Singapore

Responsible for quality assurance of regular assessments of auto moderation operation based on business requirements following content safety standards and policy guidelines.

Singapore

• Act as the 1st line quality auditor to ensure overall monetization security;
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.
• Department KPI incentive receiver for 9 cycles in 2023.
• MI SPOT BONUS receiver for 3 cycles (Outstanding Individual Contributor & Consistent Extraordinary Award)

Singapore

• Meta Project
• Partner with engineering and specialist team to investigate and identify solutions for our clients’ advertising issues.
• Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the desired outcome.
• Developed deep knowledge within the advertising product group (E.g. FB Pixel, Ads Manager Reporting & Page/Business Insights)
• Mentor team members and own product support areas.
• Perform analysis of incorrect escalations by team members, identifying the root cause and the steps to be taken to prevent repeated mistakes.

Singapore

• I was involved in launching a brand called "WeCare Pack SG". WCP was found by Gaming How during the height of the Covid-19 situation in Singapore in 2019.
• Collaborate with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plan
• Handle both inbound and outbound calls and emails with high levels of customer service
• Prepare the inventories and maintain the stock records
• Research and identify new market opportunities
• Maintain and accurately update clients’ enquiries and problems

Singapore

• Oversee and coordinate all aspects of event planning, event management, and event execution including site visits, client liaison, on-site deployment plans
• Provide informed event consultation based on research, best practices, and current trends
• Recruit and train event staff for each assigned event
• Provide other administrative support includes creating invoices and billing
• Collaborate with multiple departments and work in cross-functional teams to successfully plan and execute large scale events
• Liaison with Clients, Partners, and Vendors for program runs

Singapore

• I work as a GM at Saint Games, also known as FUN Ambassador. Saint Games is the Singapore’s 1st Video-Games Cafe founded by Gaming How.
• Interact with customers and aim to create a pleasant experience
• Monitor customers for potential violations of gaming regulations.
• Enforce safety rules and report hazards

Singapore

• Achieve sales target for every event I have participated in
• Spread and garner greater brand awareness for clients for insurance services
• Presentation of client's products to acquire new customers in events and roadshows
• Collect feedback from clients on our products and escalate them as soon as information is acquired

Singapore

• Provide assistance and information to passengers (e.g. wayfinding, flight information)
• Deal with passengers’ complaints, feedbacks and provide prompt solutions
• Assist in ground operations such as gate change, flexi departure/arrival, and manage tailback/congestion
• Coordinate with airlines, ground handling agents, and other related agencies around the airport
• Deal with crowd and queue management, celebrity departures, and arrivals
• Administrative work (e.g. photocopying, data entry, filing)

Aeronautics/Aviation/Aerospace Science And Technology, General, Summa Cum Laude

Activities and Societies: Student Government Association - Communication Officer

Diploma In Aviation Management, Aviation/Airway Management And Operations