Katya Miclat Email & Phone Number

Toronto, Ontario, Canada

• Responsible for nurturing and developing positive executive level client relationships
• Will take the lead or assist multiple clients in the preparation of disclosure documents
• Liaison between client and other internal departments (Composition and Graphics, Premedia, Production and Sales) for requested services
• Resolves client inquiries by either executing directly or escalating to the appropriate internal teams
• Documents all activities and resolutions using an internal workflow tool

• I am responsible for the retail operations of all StickerYou store locations. Reporting directly to the CEO/Founder, my role entails:
• Write daily reports to the CEO/Founder on behavioural and operational insights
• Creation of operational manuals and documents for staff and software
• Assist with the creation of a barcode and SKU system for over 700 products
• Ongoing management of retail staff (supervising, scheduling)
• Regular coordination with Accounting Department

• I have helped launch North America's first dedicated sticker store in Downtown Toronto (677-679 Queen Street West, Toronto).
• Responsible for orientation and training of retail staff
• Consult with customers about custom printing, products, and order placement
• Control finances by opening, closing, and maintaining balance of the POS system
• Assist with product design and determining merchandising placement
• Package and restock products

Toronto, Canada Area

• Build relationships with customers by answering inquiries and resolving issues
• Use print knowledge to troubleshoot prepress and printing errors
• Work with the Art team to correct customer print files
• Work with Production and Shipping departments to diagnose and resolve problems

Toronto, Canada Area

• Communicate with customers using email and live chat to answer questions and resolve problems
• Work directly with the Custom Sales Supervisor by following leads through the entire sales process
• Assist Art Team by providing ideas and insights
• Assist Marketing Team with video projects

Toronto, Ontario, Canada

• Layout and design professional reports for print and web
• Design using Adobe Illustrator and InDesign while following brand guidelines
• Use time management skills to quote the length of time for a job

Toronto, Ontario, Canada

• Contact current and prospective customers by sending promotional and notification emails
• Edit and input graphics using HTML formatting for emails
• Format and design print and web advertisements using Adobe InDesign and Photoshop

Toronto, Ontario, Canada

• Develop customer relationships by resolving issues, making sales, and answering inquiries
• Prioritize and manage time when helping customers in a fast-paced environment
• Organize and maintain workspace by setting up kiosk, and ordering restocking merchandise
• Use the POS system to process transactions, collect donations and perform closing tasks

Toronto, Ontario, Canada

• Interact with guests by providing information and answering any other questions
• Maintain a clean and safe environment for guests
• Concisely communicate with staff using transmitting radio to comple tasks, and report incidences

Toronto, Canada Area

• Use POS system to accurately process customer purchases and credit card payments
• Communicate with staff to complete tasks such as retrieving products and price checks
• Aid customers by answering inquiries about promotions, products, and the store