Katya Doncheva Email & Phone Number

Sofia City, Bulgaria

As a Senior Manager Operations I am responsible for 650+ employees leading a team of operations managers and business analysts, delivering exceptional customer experience for 8 different clients. Leading the development, delivery and implementation of processes, policies and practices within the accounts. Providing leadership and guidance, and in charge of.

Sofia, Sofia City, Bulgaria

For the past four years I have acted as a Culture ambassador for our Sofia office and EMEA locations, delivering training and workshops to popularize the company values. Corporate culture encompasses values and behaviors that contribute to the unique social and psychological environment of our business. It has been an important part of recent acquisitions.

Sofia

As a delivery lead I am responsible for 250+ employees with a management team of more than 15. Leading the development, delivery and implementation of processes, policies and practices within the department. Providing leadership and guidance, and in charge of driving the teams to meet the quarterly and yearly margin targets. Point of contact for the.

Sofia, Bulgaria

Managing teams of B2B Inside Sales Account Managers, covering Italy, Belgium and The Netherlands.Ensures and is responsible that the managed teams meet the established performance criteria, create long-lasting relationships with current and potential clients, effectively manage their pipeline and maximize outcome from un-managed list of accounts to convert.

Sofia

Ensures and is responsible that the managed teams meet the established performance criteria, create long-lasting relationships with current and potential clients, effectively manage their pipeline and maximize outcome from marketing created data to convert to a sale, professional and effective in any interaction Closely works with client marketing and.

Sofia

Managing a Presales Team, personally responsible for the team results in terms of monetary and quality targets being metData assignment, prioritization, penetration and follow up, managing campaign follow up by the team Directly reporting to country marketing and sales on the quality of the provided data and outcome in terms of created opportunities.

Ensures and is responsible that the team meets the established performance criteria and that contacts are handled effectively for quality, productivity and customer satisfaction.Perform various administrative tasks, assist in setting and achieving operational objectives, tracks, and reports service performance.Ensures and is responsible that agreed service.

High level of CRM (Sales Force) reporting skills; report creation, data analysis in Excel. Monitor agent’s daily performance, report team metrics. Provide reporting training for other Cisco Vendors.Prepare data analysis and present team results to Escalation Managers on weekly bases. Communicating on daily bases with Cisco Escalation Managers to coordinate.

Partner support, case and call handling, Help customers with all Order Modification Issues, mainly escalations/Dealing with cases prioritized by Service Delivery Escalation Mangers. Escalations Team member, dealing with complex and time consuming issues. Taking care of the customer satisfaction and provide a high level of service.Providing coaching.

Account manager for small and medium business partners. Advise on best solutions for particular projects, quote, inform partners on promotions and new products. Coordinate between partner and support teams. Build strong relationship with the partners. Make own plan for follow-up on commitments.Pipeline management, daily contacts with leads to convert to.

Medical Cybernetics

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