Katya Juliet Lerner Email & Phone Number

Elk Grove, Ca, Us

Working with the VP of Product, I support the Solutions / Product team internally and work with external customers at a product/project management level. Duties include:-Creating and scoping SOWs for new integration efforts with partners and customers.-Overseeing client projects through pilot installation, and production roll-out-Managing team project workload & scheduling, track project completion against multiple SOWs.-Engaging with customers to manage and communicate timelines and efforts to execute against SOWs.-Coordinating with Solutions team to manage scoping, resource allocation and scheduling to support production customer change requests.-Escalating issues and risks to senior management-Coordinating logistics of planning, delivery and deployment of hardware and training for clients on new accounts against a defined schedule.-Experience in B2B software/hardware solutions-Experience with large scale deployments of hardware across multiple locationsLeads ISO27001:2022 Certification / Surveillance efforts as Information Security Manager (ISM), vulnerability and risk mitigation, security training, and incident reporting. Member of the ESG committee with regular planning, development and review sessions with team leadership. Also participating in team Hackathons and advanced stretch assignments every quarter.

Fremont, California, United States

7 years experience as a technical project manager, designer and full-stack developer committed to innovation, creativity, efficiency & growth. Wildly interested in Augmented Reality and new innovations. I love bringing ideas to life! Link to resume with samples, built with React JS https://katya-juliet-lerner.netlify.app

San Francisco Bay Area

Publicity Member of the Board of Directors for Music For Minors II. Spreading the Joy of Music in Local Schools since 1988Music For Minors II (MFMII) is a nonprofit 501©(3)organization which provides music enrichment programs in pre-school through elementary schools in the East Bay area. In addition to classroom enrichment, MFMII provides performance opportunities for children on professional stages and family music events at local schools and community events. www.musicforminors2.org

San Francisco Bay Area

Technical Project manager for a team of mobile app and web developers. App UI/UX and app screen designs. Website development, audio / video editing and app testing. I continue to advise on-going on contract.

Promoted in January 2009 and given relocation package from corporate to District manager in Monterey Bay. Lead district with 87 direct reports. Floating schedule between 6-8 different locations as well as regional travel 30% of the time.Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for all retail stores in assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services. Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards. Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail locations.Increase presence in the community by developing relationships with local chamber of commerce personnel. Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions. Customer Retention: Manage and grow existing customer base and manage churn. Develop customer retention tools for retail store. Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements. Resolve customer complaints in a timely and friendly manner. Market & Industry Knowledge: Remains current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Relocated to Sacramento Area. Retail Project Manager for Northern california/Nevada Region, reporting directly to Channel Directors.Responsible for designing, implementing and measuring new retail trial programs in the Northern Califronia Region stores. Specific focus on improving customer experience in the retail stores, monitor Net Promoter Score customer surveys, lowering retail customer wait times, improving sales productivity (weekend focus) by implementing new scheduling process and pair with resource management and reporting teams to manage staffing vacancies and reporting for overall business success in the region.

Promoted to largest store in the South Bay Area, transfered to new store to turn performance around and bring back to top performing location. This location was the deciding factor in my next promotion to District Manager.Responsibilities included:Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Promoted from managing 2 Kiosk locations to a B level store. Corportate requested that I personally opened mew store front in West San Jose, Ca. Established and maintained all real estate and contractor relationships, all staffing and scheduling, mechandising and marketing events for launch, store design, and at the same time assisted in relocating and closing down a legacy store 2 miles away. Managed staff of 17 internally and responsible for all employee development, discipline, HR relay, training, coaching and sales performance. Required to forecast sales target and budget, manage fiance budgets and headcount as well as Inventory management. Passed all Store audits with over 93% score

Promoted from Sales Supervisor to Store Manager and relocated by corporate to take over 2 Kiosks located in San Jose, Ca. Responsible for all leading and developing 2 Sales Supervisors and responsible for all training, development and sales performances at both locations. Floated between both locations weekly.

Promoted from Sales Associate to Sales Supervisor and worked with corporate to open new kiosk location inside Circuit City in Santa Cruz, CA. Lead a team of 6 to exceed sales expectations, developed and trained as needed and was responsible overall for the kiosk performance.

Started with Verizon Wireless in 2000 as a Sales Associate. Delivered world class customer experience and exceeded sales quota regularily. Recieved numerous awards and ample customer thank you letters.

Bachelor Of Arts (B.A.), Communication And Media Studies

Bachelor of Arts: Communication 6/13/2015 Media & Social Media Public Relations and Marketing Journalism Campaign Analysis Consumer.

Full Stack Web Development, A+

Activities and Societies: ● HTML/CSS/Git ● JavaScript ● Bootstrap ● The DOM ● APIs ● JQuery ● JSON ● AJAX Team collaboration ● Agile.

Associate Of Arts And Sciences (Aas), Liberal Arts And Sciences, General Studies And Humanities

A.A Degree 2013 Arts and Humanities A.A Degree 2013 Social and Behavioral Sciences Transfer to UC for B.A in Communications

Business Management