Ekaterina Lebedeva Email & Phone Number

Saint Petersburg, RU

Lisbon, Portugal

- Managed the work of internal media editorial staff for an audience of 20,000+ people. Internal TG channels grew over the year x2 and almost reached the ceiling (90% of employees subscribed);- Сonducted all anti-crisis communications in 2022;- Facilitated media planning for Yandex's internal life, information campaign strategy for the year, a unified.

- Clarified values and consumed new processes that would preserve these values;- Developed and turned on North Stars;- Modified the communications system: Demo, product and technical team digests- Launched Demo Day, All Hands meetings and process of receiving questions from employees to managers;- Organized adaptation process of new employees;- Created.

Saint Petersburg, Russia

- Leading and developing department of 170 employees. Department includes 4 teams: internal communications, texts and localization production team, support team, content policies team- Creation of internal communication strategy, budgeting, planning - Close cooperation between all of the company departments, resolving conflicts, creating and setting up.

Saint Petersburg

- Managed a remote team of 120+ support agents. Full cycle of HR: sourcing, recruiting, onboarding, training & development, internal communications, exit-interviews. - Created a new organizational structure for the team, grew, led and mentored several middle-managers.- Launched Internal knowledge base 2.0, whole new educational process (divided a whole.

Saint-Petersburg, Russia

- Leading participation in analytics of support team- Participating in quality control processes of the team- Taking part in automatizations of the team- Taking responsibility for potentially high-profile / explosive user requests