Expertly advise University senior level officials in complying with all facets of nondiscrimination and affirmative action policy, regulatory, and programmatic requirements. Manage the employee complaint resolution process, including fully investigating all employee complaints and liaising with external compliance agencies when needed. Participate in HR policy review committees, task forces, workgroups, and special teams as assigned.♦ Designed a Sexual Violence Prevention and Response webpage on the University’s Human Resources intranet site.♦ Planned and executed national sexual assault and domestic violence awareness events with minimal expense to the University.♦ Led a complex, multi-team project to align with updated federal veteran protective employment laws that required an interactive survey to be distributed to approximately 221,000 University employees across all locations.

Managed operations of two University-wide employee medical plans and the non-occupational disability plan, including vendor relations, contract administration, and service delivery. Researched problems and issues raised by medical plan members, and recommended and implemented targeted, viable solutions. Investigated and resolved complex vendor and project-related business and technical issues, often without precedent for resolution.♦ Identified and resolved a retroactive disability benefits calculation error that saved the University over $183K.♦ Lead successful operational implementation of first Preferred Provider Organization Plan (PPO) with a Health Reimbursement Account (HRA) offered to all University employees.

Simultaneously delivered technical, analytical, and training support to clients and internal employees. Designed employee communication materials and delivered open enrollment period training presentations.♦ Managed the annual health benefits open enrollment cycle, and answered employee and client questions about plans.♦ Implemented an innovative service delivery model that slashed payroll costs by $50K annually.

Supported Account Manager in managing all daily service delivery issues for assigned mid-market accounts. Ensured an exceptional customer experience for all clients, which involved collaborating with multiple teams including third party administrators, insurance carriers, and internal departments.♦ Translated a variety of internal and client-facing written materials into Spanish, saving the organization on outsourced translation costs.♦ Developed a new client orientation procedure that was adopted by the entire Group Insurance Department.