Katy Campion Email & Phone Number

(Remote)

Job responsibilities:- Encourage a strong customer focus and exceptional user experience. - Lead a diverse team of experienced technical writers by fostering their collective impact. - Identify and implement cross-functional process improvements with Product Management, Training, User Experience (UI/UX), and Engineering teams. - Support internal stakeholders from Customer Support and Client Implementations.Recent achievements:- Aligned processes and implemented shared goals for a newly blended team of technical writers from legacy organizations.- Redesigned existing deliverables and spearheaded a user-centric vision for online help documentation to improve accessibility and usability. - Led the team through the transition to SAFe Agile practices.- Prototyped new technologies beyond traditional online help, including in-app guides and tooltips. - Successfully addressed resource challenges while pivoting to monthly, quarterly, and continual release cycles. - Updated a career path matrix for technical writers to align with roles and responsibilities in the combined organization.

- Developed customer-facing and internal documentation for pharmacy management software. Served as co-owner and site administrator for enterprise SharePoint Knowledge Hub. - Co-designed and co-developed a new SharePoint Knowledge Hub that includes an extensive knowledge base, training resources, product documentation, style guidelines, and team sites. The Knowledge Hub was nominated for the Swisslog Healthcare Innovation Award for 2022. - Researched and developed comprehensive style guidelines that promote translation and localization best practices. Created guidelines supporting minimalism and user-centered strategies, proper English grammar, and consistent product terminology. - Implemented a formal editing process; served as team editor to support consistent and easily translatable content.

Produced high-quality, audience-focused communications about product launches and new features. Collaborated with external health insurance payers, employers, and providers and worked closely with internal Rally Health partners to produce and distribute documentation for consumer healthcare and wellness services. - Worked with product managers to review strategic and operational product roadmaps; managed, tracked, and communicated documentation plans for a large product portfolio.- Fostered relationships with product and project managers to ensure responsiveness and timely deliverables.- Researched and wrote functional previews, feature and user guides, and in-product FAQs for new and existing features and enhancements.- Performed peer reviews; mentored less experienced writers on user-centered strategies.- Evaluated, researched, reorganized, and enhanced department style guidelines.

Performed organizational edits, substantive reviews, and copy edits for department of 50 technical writers. Researched, wrote, and published corporate guidelines and processes for content development. Promoted single-sourcing and reuse. Mentored and coached new hires and delivered training to cross-functional teams. - Led cross-functional initiative with leaders and writers to evangelize and implement streamlined, user-focused content; recommended changes through direct editing feedback; developed and delivered new guidelines, processes, and training for writers and stakeholders. - Identified critical areas for improvement in content quality based on user feedback; developed and delivered training to cross-functional stakeholders to promote enterprise-wide efficiencies. - Built strong collaboration with writers by initiating individual meetings to solicit feedback and establish solid working relationships. - Trained, mentored, and oversaw assignments and tracking for team of part-time editors. - Led project team to merge existing Allscripts guidelines with those from acquired company; added critical style guidelines and reorganized content to improve online searches. - Created monthly “grammar slammer” activities to reinforce best practices and address common issues.

Parker, Co

Researched functional/technical specifications and collaborated with subject matter experts to write online help, technical references, release notes, and test documentation for clinical applications in an Agile development environment. Demonstrated mastery of guidelines and expertise in DITA XML CMS. - Wrote software documentation for nursing, pharmacy, and medication administration applications. - Developed and delivered training presentations for new writing processes. - Edited user guides, online help, and release notes for team in addition to completing own assignments. - Analyzed differences between McKesson EIS (acquired in 2017) and Allscripts style guidelines and processes; delivered comprehensive gap analysis with recommendations for combining information.

Westminster, Co

(Acquired by Allscripts in October, 2017)Wrote online help, technical configuration, and release notes for clinical nursing applications. Worked with software developers, business analysts, and product managers in Agile development environment. - Launched formal editing function and processes; developed checklists. - Prototyped and rolled out improvements to online help based on audience analysis and research. - Designed cross-functional SharePoint knowledge repository for enterprise.

Edited request for proposals (RFPs) and final client deliverables. Analyzed and delivered recommendations and tools to enhance client content. Evaluated ecommerce websites and developed competitive analyses, pattern analyses, use cases, personas, and high-fidelity wireframes. - Led acceptance testing team for relaunch of major telecommunications company’s e-commerce site. - Developed personas and wireframes; conducted user experience testing for national, for-profit college. - Evaluated content for online call center and identified opportunities for single-sourcing and reuse; recommended changes to existing processes.

Led project team that migrated content from proprietary in-house content management system to Documentum and Arbor text. Provided developmental edits, substantive edits and copy edits for approximately 60 user guides spanning seven product areas and 15 languages. Worked directly with translation teams to create localization guidelines for automated translation tools.

Managed large cross-functional team of editors, content quality analysts, and information architects for documentation and curriculum. Worked directly with translation teams to create localization guidelines for automated translation tools. Drove development and distribution of corporate writing standards and processes for documentation and training. Served as ISO Internal Auditor and conducted annual audits within J.D. Edwards.

Bachelor Of Arts, Communications

Post-Graduate Studies In Technical Communication

Completed coursework for MS in Technical Communications, University of Colorado at Denver