Katy Kurtz Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

Promoted to Clinical Support Specialist III - Trained and developed Clinical Support Specialists and acted as temporary acting manager when supervisor was out of office or unavailable.

St Louis, Missouri, United States

Promoted to Clinical Support Specialist ll with responsibility of acting as a team lead, demonstrating leadership capabilities and being subject matter expertise.

St Louis, Missouri, United States

Successfully streamlined integration process by cross departmental collaboration to integrate both Veran’s processes and products with Olympus’ established procedures all while maintaining and effectively supporting customers and sales team with SPiN Thoracic Navigation System™.

St Louis, Missouri, United States

Responsible for the oversight and support of the remote operation of Veran’s SPiN Thoracic Navigation System™ and related products. Educated, trained, and supported physicians and hospital personnel on all aspects of Veran’s products, and services, with special emphasis on Veran’s remote platforms.

- Strengthened, developed, and maintained customer relationships by providing product expertise while focusing on timely and consistent communication to meet customer’s allograft needs.- Collaboratively partnered with independent reps and contract customers to reserve allografts for surgery needs.- Contacted existing and prospective customers to promote AlloSource allografts while providing feedback to sales staff.- Obtained and evaluated relevant information to handle product and service inquiries while recording and maintaining key account information in CRM and call log systems.- Assisted in the management of consignment and trial-based inventories while supporting local area managers with quarterly cycle counts.- Engaged in continuous education involving industry specific products and services to meet current and future customer demands.

- Managed and recommended appropriate strategies, tactics, and operational initiatives to continuously promote and enhance client satisfaction. - Implemented company standards, policies, performance criteria and metrics to continuously improve productivity and service quality.- Managed the logistical process by working directly with shipping and fulfillment partners to ensure customer satisfaction with orders and transportation.- Collaborated with Marketing to heighten company exposure.- Contributed to Marketing to develop and strengthen the customer experience.

- Enriched client relationships through weekly and monthly follow-up consultations in an effort to educate patients through self-management and healthy behavior changes.- Facilitated company growth by educating clients on initial solutions/products or more beneficial solutions/products.