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My career journey is proof that the only constant is change. I love a new challenge and to embrace discomfort. If I can try something new, bring a different perspective, and drive new ways of thinking, I'm in my happy place.Luckily, ecommerce moves at lightning speed. Where and how to find success as an online seller changes constantly, and the only way for a SaaS company to stay ahead of the curve is to build strong relationships and get the right people in place to drive results. Whether I'm working with partners, customers, or our own internal teams, the best way to get positive outcomes is to connect, talk through goals and problems, and align on what success looks like. I'm equally excited to deliver excellent results to a small business owner, present a business review to a partner's C-suite, or discover the root cause of an issue with our engineers. Coaching and mentoring a team has been the most rewarding chapter of my career. I've recently shepherded my Customer Success Managers through a year of major changes to their roles and responsibilities following our company's acquisition, and I couldn't be prouder of their resilience and grit. We have leaned in on personal connections and goal-setting with our customers to drive retention, and doubled-down on being the voice of the customer. Our organization has now overdelivered against our net revenue retention goal YTD, with a continuing positive trend in our forecast.As a kid and a student, I was always interested in a little bit of everything. I'm the left-handed, eldest daughter of an artist dad and a court reporter mom, so I make spreadsheets for my vacations but will always seek out the local art and culture. In addition to ecom and customer success, talk to me about travel, theatre, movies, true crime, what you're reading, or UNC basketball (but you may lose me on any other sports). I'd love to meet you virtually or in person!Ecommerce | Global Leadership | Customer Success | Customer Retention | Strategic Partnerships | Marketplaces | Digital Advertising | SaaS | Data & Analytics | DE&I | Culture
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Director Of PartnershipsTradecentricRaleigh, Nc, Us -
Manager, Global Customer SuccessRithum Dec 2023 - PresentAtlanta , Ga, UsChannelAdvisor is now Rithum!Leading a global team of Customer Success Managers responsible for Enterprise businesses who are leveraging our Managed Services offerings. I own 200+ customers representing over 20% of customer revenue and $2B+ in annual GMV in this highly profitable, hands-on sector of the business. We deliver top-notch customer experience and are the voice of the customer within the company. My customers rely on us for Marketplace listing and success, Retail Media Advertising, and Paid Search, using platforms ranging from Amazon to Target+ to Zalando to Google and Meta, and many more. My team is responsible for retention, product expansion, customer growth, performance data delivery, business reviews, industry trends, and overall customer relationship. We collaborate with Managed Services teams, Renewals teams, Sales, Finance, Legal, and Product.In addition to my full-time role as a Manager in our Success org, I work with our HR People team as the co-lead of our company's DE&I initiative. My focus is on creating and maintaining Employee Resource Groups and working towards a welcoming, diverse, and inclusive environment for all. -
Manager, Account ServicesChanneladvisor Aug 2021 - Dec 2023Morrisville, Nc, UsEffectively transitioned a team of Account Managers to Customer Success Managers, owning our multi-product and upper core customer base, responsible for GMV growth and retention of a multi-billion dollar annual GMV book. Led our largest team of core Account Managers responsible for 275+ client relationships within the Auto, General Merchandise, and Home and Kitchen categories, representing 20%+ of total client revenue. Responsible for GMV growth, forecasting, revenue retention, client escalations, cross-functional collaboration, process iteration, and team growth and education. Additionally, I developed the Core Renewals process and managed the Renewals Manager for the entire core team of 700+ accounts.In addition to my full-time role as a Manager in our Account / Success org, I worked with our HR People team as the co-lead of our company's DE&I initiative with a focus on creating and maintaining Employee Resource Groups and working towards a welcoming, diverse, and inclusive environment for all. -
Starter Edition Commercialization ManagerChanneladvisor Aug 2020 - Jul 2021Morrisville, Nc, UsLed the cross-functional effort to bring ChannelAdvisor's new Starter Edition product to market, responsible for its revenue and seller acquisition efforts. Worked across internal teams to build marketing plans, collect user feedback, measure conversion, iterate the product, and determine the success path of the program. Coordinated with external teams with our go-to-market partners to establish mutual goals and delivery plans. Delivered regular executive updates on project status and recommendations.
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Strategic Partnerships And Category ManagerChanneladvisor Jan 2016 - Jul 2020Morrisville, Nc, UsManaged strategic partnerships with marketplaces, digital marketing channels, integrators, feed partners, and other complementary service providers that our clients use, including Google, Bing, Facebook, Target, Overstock, and others. Responsible for a $1M+ book of business, leading the partnerships team. Required onboarding, engagement, and cross-functional coordination with internal teams like legal, marketing, sales, product, and services/support. Organized business planning, site visits, QBRs, training, product planning, and documentation. Owned category management for Clothing, Shoes, & Accessories and Jewelry & Watches.
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Sales EngineerChanneladvisor Jul 2013 - Dec 2015Morrisville, Nc, UsSpecialized member of the sales team requiring deep understanding of ChannelAdvisor’s solution portfolio to position solutions to best address prospective clients' perceived needs. Responsibilities included performing product demos, removing technical obstacles, partnerships and training, collaboration with product managers and engineers, and preparing future clients for ChannelAdvisor's platform and solutions. Led the mid-market team in associated sales bookings during my final year in this role.
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Paid Search Campaign ManagerChanneladvisor Aug 2011 - Jun 2013Morrisville, Nc, UsManaged all aspects of PPC search marketing including strategy, execution, and client interaction for 8-12 accounts totaling over $400,000 in monthly ad spend and $5.5m in GMV. This includes Google Shopping (PLA), remarketing, display network placement, and Facebook ads. Worked daily in Google Adwords, MSN AdCenter, and ChannelAdvisor’s proprietary software to meet client expectations regarding budget, ROI, and revenue targets, as well as new products, trends, and changes to best practices (e.g. Google Enhanced Campaigns). Gained experience in other aspects of ecommerce like feed management and inventory.
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Part-Time: Social Media Strategist AssociateRaleigh Online Media, Llc Dec 2010 - Dec 2013This was a fun side gig to enhance my social media and writing skills. Raleigh Online Media, LLC owns the Raleigh Specials Tonight daily blog (http://raleighspecialstonight.com) on Blogger. I contributed to blog posts and drove traffic to the site using Facebook and Twitter via Hootsuite, as well as strategized building the brand and gaining followers for the company’s projects.
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Gateway Operations AnalystMotricity Mar 2011 - Aug 2011Bellevue, Wa, UsI was responsible for executing text campaigns across multiple mobile carriers, including Sprint and AT&T, which required management of review, testing, and provisioning. I used knowledge of the Mobile Marketing Association Best Practices to prepare programs and communicate with content providers, as well as ensure carrier-specific compliance. I kept our team's documentation up-to-date with regularly changing MMA guidelines and carrier requirements. -
Merchandising Operations SpecialistMotricity Apr 2009 - Mar 2011Bellevue, Wa, UsI worked with merchandising managers, content providers, and mobile companies to launch and place a variety of mobile content. I increased the efficiency of merchandising AT&T’s web and mobile storefront by 30% with focus on games and applications, and maintained the web and mobile content decks of other carriers, including T-Mobile and Alltel. I learned multiple types of content management platforms and performed QA duties on various web and mobile decks. I contributed to the implementation of a new platform, including UAT, requiring organization across clients and internal teams.
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Services Marketplace CoordinatorLulu.Com Nov 2006 - Feb 2009Research Triangle, Nc, UsI moved from Operations to Global Distribution to Services at Lulu, ultimately creating and designing the workflow for much of what appeared as author services on Lulu for many years. I developed a keen understanding of what authors want and need at every level of their relationship with Lulu, and worked toward providing them with these services in a way that would contribute to Lulu's ultimate profitability.Before implementing author services at Lulu, I encountered almost every aspect of the customer experience, from PDF creation to ISBN assignment to copyright issues. As part of the Global Distribution team, I pushed print-on-demand and digital books into the international marketplace, which previously had limited exposure to these new technologies. -
Assistant ManagerMetropolitan Deluxe Aug 2004 - Oct 2006
Katy Dunne Skills
Katy Dunne Education Details
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University Of North Carolina At Chapel HillPsychology -
North Carolina School Of Science And MathematicsHigh School Diploma
Frequently Asked Questions about Katy Dunne
What company does Katy Dunne work for?
Katy Dunne works for Tradecentric
What is Katy Dunne's role at the current company?
Katy Dunne's current role is Director of Partnerships.
What is Katy Dunne's email address?
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What is Katy Dunne's direct phone number?
Katy Dunne's direct phone number is +191980*****
What schools did Katy Dunne attend?
Katy Dunne attended University Of North Carolina At Chapel Hill, North Carolina School Of Science And Mathematics.
What are some of Katy Dunne's interests?
Katy Dunne has interest in Technology, Art, Theatre, Pop Culture, Film.
What skills is Katy Dunne known for?
Katy Dunne has skills like E Commerce, Sem, Salesforce.com, Content Management, Ppc, Social Media Marketing, Google Analytics, Online Marketing, Social Media, Advertising, Online Advertising, Marketing.
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