Katy Davis Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Padstow Nsw

The Customer Service Coordinator is responsible for ensuring timely and professional service to internal and external customers in managing the day-to-day requirements of booking and dispatching jobs to all servicesKey Responsibilities Respond to customer’s request for service and delegated to the appropriate driver. Respond to customer’s queries in a positive and professional manner, ensuring the customer’s needs are investigated and appropriately actioned. Prioritise and delegate corrective actions to operational personnel and ensure completion of tasks within agreed timeframes.  Inform customers of their responsibilities under the Sydney Water Industry Code of Practice Set up customer accounts and enter new or changed Service Agreements into existing database.  Liaise with the Inside Sales team with regards to new customers or changes with customer accounts. Maintain incident and accident registers and reports in a timely manner ensuring compliance with Company policies and procedures.  Liaise with Sydney Water with regards to customer Trade Waste Agreements and advising as per Code of Practice. Ensure compliance with state & local government body reporting as per requirements.  Ensure compliance with all company customer service procedures.  Communicate openly and effectively with other departments to meet customer needs.  File and archive documentation associated with customer and service records.  Undertake other administrative duties as and when required.

Homebush, New South Wales, Australia

The Territory Manager is responsible for scouting new areas to start new sales campaigns, ensuring customer satisfaction and product/service delivery with operational excellence as well as providing key single point account management through retention and generation of customer revenue and profitabilityKey Responsibilities Achieve sales and growth targets through the effective sales of the company’s products and services within their defined territory. Develop and maintain customer relationships. Conduct sales presentations, submitting quotes and ultimately closing sales. Ensure product and service delivery with operational excellence and agreed credit performance. Contribute to the development and implementation of strategies and tactics to maximise revenue and profitability from their current portfolio of clients and ensure portfolio of customers is secure under contract / service agreement as per set targets.  Ensure that CRM (Sales Advantage) and regular sales reporting is completed accurately, efficiently and within expected timeframes. Provide written reports on sales activity and other relevant information including opportunity pipeline, competitor activity and market intelligence each week to a deadline.  Collaborate with other internal company customer facing teams to maximise cross selling opportunities and to ensure that a single cohesive face and one company value proposition is presented to the customer. Refer other potential Cleanaway opportunities to the relevant Division or Technical Sales team.  Develop the highest standard in professional conduct, personal presentation and company image. Conduct a minimum number of “face to face” sales calls each week as set the Business Unit Manager.  Maintain an Opportunity pipeline of new prospects and major resigns being negotiated in accordance with agreed targets and pricing criteria.

Sydney, Australia

 Achieve sales and growth targets through the effective sales of the company’s products and services within their defined territory. Develop and maintain customer relationships. Conduct sales presentations, submitting quotes and ultimately closing sales. Ensure product and service delivery with operational excellence and agreed credit performance. Contribute to the development and implementation of strategies and tactics to maximise revenue and profitability from their current portfolio of clients. Ensure that CRM (Sales Advantage) and regular sales reporting is completed accurately, efficiently and within expected timeframes. Collaborate with other internal company customer facing teams to maximise cross selling opportunities and to ensure that a single cohesive face and one company value proposition is presented to the customer. Develop the highest standard in professional conduct, personal presentation and company image.

Padstow Nsw

 Weekly invoicing and bill close Debt Collection Customer Service Creditor Administration Weekly and Monthly Financial reporting Directing all enquiries to the correct department within Cleanaway

St Leonards, Sydney Nsw

Chatswood Nsw

Provide high-level administrative support to Service Line Manager and Global Executive a global professional services consultancy specializing in ground engineering services.Oversaw a wide variety of administrative functions. Developed internal correspondence that facilitated effective communication and transfer of information between five regional offices. Proactively manage diaries including scheduling appointments whilst ensuring effective time management. Liaising with other assistants and Managers, as required.  Plan, book, monitor and amend SLM’s travel as required. Compile a travel schedule and arrange appointments as required. Liaise with Coffey’s state and national offices. Coordinate, manage and maintain expenses, travel and leave applications for SLM as required. Screen and manage all incoming telephone calls for the SLM. Divert calls and handle queries when appropriate. Check and respond to voice mails. Reproduce, coordinate and distribute incoming and outgoing correspondence as required, maintaining quality checks (Word, Excel, PowerPoint, Outlook) Review, allocate, sort and respond to emails. Maintain and update charts, group email lists and team contacts lists Prepare, distribute and manage meeting minutes, agendas and documents for SLM meetings. Follow up on Action items generated. Prepare and enhance executive and staff communications and presentations Compile, input and assist with preparation of weekly and monthly management reports and other periodic and ad-hoc reports including Unbilled, debtors, WIH, revenue, leave, hours, utilisation, GSP and P&L Organise and coordinate client meetings and logistics for SLM NSW/ACT and Globlal Executive. Organise and coordinate events for clients and staff for Business Development. Arrange and book team meetings, conferences and events, ensuring, attendees, IT, material, catering, venues, agendas etc. are al communicated and executed. Oversee in-house lunches and functions.

•Travel Administrator for Geotechnics and Information. •Voice Administrator NSW/ACT•Resourse Managment•Financial Reports•Project related assistance when required•Fleet Management

As Precinct Support Administration, I am responsible for changes to the Precinct system. My duties included:-• Add/terminate/change resources • Inactivation of projects• Rate changes for projects• Some problem solving with regards to Precinct• Ensuring all timesheets are entered and approved for payment including fixing any incorrectly charged time and expenses.• Administrator of QBT – Ensuring that all travelling staff have their details in the online booking system as well as the correct travel approvers, frequent flyer details etc.• Timesheet and expense entry and approval for Northern Hume Alliance as well as basic administrative support such as checking that all rates are correct for invoicing• Voice Management – ensuring all telecommunications are charged to the correct office and department; ensuring all changes and terminations are processed; providing the Financial Manager with any transfers that are required at the end of the month.

•Add/terminate/change resources in E4SE•Management of projects in E4SE•Providing management with unbilled reports and Work in Hand and Potential Order Book on a weekly basis from raw data in Epicor financials.•Providing reports from Epicor for various offices as requested.•Ensuring all timesheets are entered and approved for payment including fixing any incorrectly charged time and expenses.•Some problem solving with regards to E4SE, timesheets and general administration.•Travel arrangements both domestic and international•Administrator of QBT – Ensuring that all travelling staff have their details in the online booking system as well as the correct travel approvers, frequent flyer details etc. This included the cleanup of data already in the system for the 300+ travellers.•Voice Management – ensuring all telecommunications are charged to the correct office and department; ensuring all changes and terminations are processed; providing the Financial Manager with any transfers that are required at the end of the month.•Creditors - collating and recording purchase orders and matching to received invoices. Ensuring that invoices are sent to accounts in a timely manner to be paid.•Organisation of internal and external training•General Administration and secretarial duties such as preparing training presentations in PowerPoint•Management of Administration Intranet site for Geotechnics and Information – This site is a repository for all the procedures, forms and links that admin staff use frequently that are usually only for admin use such as Traveller forms and Voice request forms.As part of the Travel and Voice management, I designed and implemented online forms to ensure that all details for travelers required by QBT were gathered and recorded. The form for Voice Management captured all changes to telecommunications such as transfers and cancellations of phones.

Administration Manager for the Lane Cove office until I went on maternity leave in August 2007.

Administration Manager for Lane Cove Office

Diploma, Business Administration

Diploma in Business Administration

Diploma In Pr, Public Relations, Marketing

Diploma in PR

Hsc