Catherine Mitchell Email & Phone Number

Boston, MA, US

Dedham, Massachusetts, United States

Summary:The Senior Operations Coordinator plays a pivotal role in ensuring the smooth execution of projects and programs within the organization. Responsible for providing essential support to Program Managers and internal operations teams, the Senior Operations Coordinator implements program plans, facilitates effective communication among project teams.

Norwood, Massachusetts, United States

• Maintains a productive relationship with program participants via email, phone, online chat and in person visits to ensure satisfaction and reaffirm the benefits of HMI’s solutions and services
• Professionally handles incoming requests through phone, email and online chat and ensures issues are resolved both promptly and thoroughly
• Efficiently gathers participant information and fulfills participant needs, as well as educates participants where applicable to prevent the need for future contacts
• Maintains a balance between HMI policy, Client interests, and participant benefit through effective decision making
• Understands, investigates, and solves any complex participant and/or Client requests or complaints, particularly when multiple departments or teams are required
• Works collaboratively with team members and cross-functional groups to run the operation of the programs

Braintree, MA

• Assisted with store operational duties including inventory, ordering, training, loss prevention, and opening\closing the store
• Worked with leadership team to plan, implement, and maintain visual merchandising brand standards
• Worked alongside store associates providing direction, communication, and training to execute daily action plans
• Responsible for exceeding sales goals, building store traffic, and promoting campaigns to drive brand awareness
• Engaged customers and enhanced their experience through product awareness and team selling
• Drove store results through add-on selling and conversion that met the customer's needs

Needham, MA

• Company liaison for all customer inquiries regarding products, certifications, accounts, troubleshooting, and orders through a multi-line phone system, LiveChat, and multiple email accounts
• Processed incoming orders for video-based educational training using a combination of QuickBooks, YourMembership, Zendesk, Network Solutions CommerceSpace, and a Learning Management System
• Utilized technical writing to proof and edit web copy for the company website, ensuring clear directions and information for customers
• Worked with the CFO to ensure all customers' orders were billed correctly
• Generated and organized monthly sales reports utilizing Microsoft Excel for the Director of Operations
• Assisted the Sales Team in tracking sales, creating new accounts, and ensuring the satisfaction of current customers

Newton, MA

• Supervised the front-end of the store with complete understanding of cashiering responsibilities
• Worked closely with managers to develop training and sales strategies
• Trained sales associates and cashiers on all aspects of their positions
• Served as an interim-manager during conference calls and busy seasons when all managers were occupied
• Associate of the Month and 5-Star Captain
• Assisted customers with their projects with creative suggestions and product recommendations

Allston, MA

• Accounts receivable and invoicing customers
• Coordinated seminars and events at the store
• Updated and maintained the Salesforce.com database
• Processed ingoing and outgoing mail
• Reception/customer service coverage

Waltham, MA

• Quality Assurance for ethics and compliance courses
• Created, edited, and proofread for both physical and virtual courses

Huntington, NY

• Prepared legal documentation (matrimonial, elder law, and real estate proceedings)
• Maintained all client files and information
• Interacted directly with clients, attorneys, and Courts
• Client billing

Stony Brook, NY

• Assisted the Director of Human Resources in selection and implementation of new benefits plans
• Administered all benefits plans; company’s contact point for all queries regarding employee benefits
• Secured, maintained, and updated all employment documentation (I-9s, W-4s, status changes, new hires, and terminations)
• Coordinated employee performance review process
• Created numerous Human Resources forms for company use
• Planned and organized company events

Huntington, NY

• General administrative responsibilities
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