Katy Franco

Katy Franco Email and Phone Number

Technical Writer @ Resource Innovations
Katy Franco's Location
Oakland, California, United States, United States
Katy Franco's Contact Details
About Katy Franco

Katy Franco is a Technical Writer at Resource Innovations. She possess expertise in ad serving, technical writing, content management, salesforce.com, e commerce and 20 more skills. Colleagues describe her as "Katy brings fantastic perspective and years of knowledge to projects, and pushes hard to bring feedback from clients that can enrich and enhance the life of a product/service. There's never a dull moment working with Katy, and her enthusiasm towards work and life productivity is something I hold as a benchmark to validate my own career against. She's awesome!", "Katy loves language and the proper, concise use of words -- a powerful combination for a content editor. On the projects I engaged her services, she ask great clarifying questions that got quickly to the heart of the matter and delivered exactly what we needed, when we needed it. Highly recommended.", and "Katy is so much fun to work with. She's easy going and has a great sense of humor. She has amazing ideas and is very talented. I would recommend her to anyone."

Katy Franco's Current Company Details
Resource Innovations

Resource Innovations

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Technical Writer
Katy Franco Work Experience Details
  • Resource Innovations
    Lead Technical Writer
    Resource Innovations Sep 2018 - Present
    Half Moon Bay, California, Us
  • Target
    Ux Testing / Content Management, Consumer Iot (Contract)
    Target Nov 2017 - Present
    Minneapolis, Mn, Us
    - Conduct user tests for closed beta release of voice feature. - Work with cross-functional team to develop new voice content and bring consistency to existing content. - Developed tool for cross-functional tracking of voice project content. - Automated emails for automatic replenishment service.- Updated product connections database for in-store items.- Collaborated on and copy edited white paper on privacy and security based on 2017 research.
  • Target
    Contract Technical Writer
    Target Aug 2017 - Oct 2017
    Minneapolis, Mn, Us
    - Wrote developer facing SDK and API documentation for new service for connected devices.- Worked with product team to gather information, identify relevant data and audience, and write integration documents that are clear and easy to understand.- Identified areas of opportunity to build upon initial documentation set, including other internal documents, process diagrams, and FAQs for service.
  • Self-Employed
    Independent Contractor, Editing
    Self-Employed Dec 2016 - Present
    - CoreAlign, Oakland, CA - The Mexican Museum, San Francisco, CA
  • Nexant
    Technical Writer
    Nexant Sep 2018 - Jun 2023
    Half Moon Bay, California, Us
  • Target
    Content Project Manager, Consumer Iot (Contract)
    Target Jan 2017 - Jun 2017
    Minneapolis, Mn, Us
    Drove research and data analysis for an initial privacy and security assessment of “smart” products carried in Target’s Open House store. Researched and categorized existing Internet of Things privacy and security frameworks to overlay onto product research. Edited copy for Open House website and in-store displays.
  • Ziff Davis, Inc.
    Account Manager/ Programmatic Operations Manager
    Ziff Davis, Inc. Feb 2014 - Dec 2016
    New York, New York, Us
    Initiated development and documentation of internal compliance program to ensure local and international teams met all legal and internal financial requirements.Spearheaded initiative and developed process to improve flow of Direct Sales programmatic deal setup. Wrote instructional document to train ad operations and sales teams on programmatic process.Used G Suite (Google Apps) to simplify external data submission and manage internal documentation and processes.
  • Zedo
    Content Manager
    Zedo Feb 2012 - Jan 2014
    San Francisco, Ca, Us
    Responsible for all customer-facing content for ZEDO’s advertising platform,including software UI and technical help documentation. Ensured that content was clear, concise, and consistent. Coordinated with international product, development, and customer service teams to create and edit content. Developed Content Management program, including Document Request and Repository,Documentation Review and Maintenance, Content Style Guide, and and roadmapfor ongoing technical and other content needs.
  • Zedo
    Account Manager/ Tech Writer
    Zedo Jul 2008 - Feb 2012
    San Francisco, Ca, Us
  • Zedo
    Trainer/ Account Manager/ Tech Writer
    Zedo 2008 - 2009
    San Francisco, Ca, Us
    • Established training program for US clients to learn ZEDO’s ad serving platform and services, including training script and videos, Welcome Kit, and Training Summary.• Worked with the PM Department and technical leads to identify and create Help Resources, including an online knowledgebase (through Salesforce integration), on page help text, hints and tips, errors and alerts, and standalone technical documents.
  • Zebo
    Contract Copy Writer
    Zebo Jun 2006 - Jul 2008
    Provide copy for website and communications to website members.
  • Self
    Contract Content Editor
    Self 2006 - 2008
  • Roly Poly
    Owner
    Roly Poly 2000 - 2008
    • Designed, produced, and marketed baby t-shirts• Wrote slogans and other marketing copy• Built and maintained website• Handled marketing, sales, and customer service• Managed inventory and bookkeeping
  • Chaiken Clothing
    Shipping And Customer Service Representative
    Chaiken Clothing Aug 2004 - Aug 2005
    Responsible for shipping international orders, as well as personal and entertainment industry orders. Assisted Shipping/CS Manager with other tasks. Used MAS 90 extensively.
  • Deaf And Disabled Telecommunications Program
    Committee Coordinator
    Deaf And Disabled Telecommunications Program 1997 - 2002
    • Supervised department responsible for all monthly meetings (3-5) of three DDTP committees• Drafted and administered department budget• Developed process handbook for receptionist desk
  • Orchard Supply Hardware
    Cashier
    Orchard Supply Hardware 1992 - 1995
    San José, Ca, Us

Katy Franco Skills

Ad Serving Technical Writing Content Management Salesforce.com E Commerce User Experience Mobile Advertising Strategic Partnerships Teamwork Crm English Grammar Ad Networks Business Development Writing Editing Behavioral Targeting Rich Media Campaign Management Copy Editing Software Documentation Digital Strategy Digital Marketing Online Help Microsoft Office Framemaker

Katy Franco Education Details

  • College Of Alameda
    College Of Alameda
    Clothing Design And Construction

Frequently Asked Questions about Katy Franco

What company does Katy Franco work for?

Katy Franco works for Resource Innovations

What is Katy Franco's role at the current company?

Katy Franco's current role is Technical Writer.

What is Katy Franco's email address?

Katy Franco's email address is kf****@****ant.com

What is Katy Franco's direct phone number?

Katy Franco's direct phone number is +151234*****

What schools did Katy Franco attend?

Katy Franco attended College Of Alameda.

What are some of Katy Franco's interests?

Katy Franco has interest in Other Design, Clothing Design, E Commerce.

What skills is Katy Franco known for?

Katy Franco has skills like Ad Serving, Technical Writing, Content Management, Salesforce.com, E Commerce, User Experience, Mobile Advertising, Strategic Partnerships, Teamwork, Crm, English Grammar, Ad Networks.

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