Katy Ikeda Email & Phone Number

London, England, United Kingdom

United Kingdom

Ensuring the security of 800+ properties in the company portfolio by managing keys. Strategised and executed multiple events for the office—streamlined mail handling process by implementing efficient systems for receiving and distributing the post. Improve overall meeting experiences by booking and preparing meeting rooms. Track and control inventory.

London, England, United Kingdom

Attained combined objectives by directing a high-performance team of 10 individuals. Optimised workforce scheduling by managing holidays and Rota. Assumed leadership responsibilities during duty management shifts. Maintained compliance and streamlined processes by executing CSA audits for the front office. Ensured pristine cleanliness and optimal.

London, United Kingdom

Coordinated and supervised the night staff, including front desk personnel, security personnel, and housekeeping employees. Handled guest check-ins and check-outs during the night. Addressed any special requests and concerns from guests. Performed administrative duties, such as preparing reports, updating records, and communicating relevant information to.

Nottingham, United Kingdom

Drove smooth functioning of the reception area, managing all incoming calls, emails, and visitors. Oversaw general administrative duties, such as maintaining office supplies, handling mail/packages, and managing appointments. Implemented and maintained security protocols, including visitor registration, access control, and emergency procedures.

London, United Kingdom

Interacted with clients via email, phone, or in-person to address inquiries, provide information, and assist with problem resolution. Managed appointment calendars for client meetings and coordinated schedules for team members. Assisted in resolving client issues and complaints by liaising with appropriate internal departments and escalating issues as.

London, United Kingdom

Supervised and guided a talented team of 24 staff members. Deployed a strong succession plan, leading to the development and promotion of several team members. Responded to emails and inquiries from clients, vendors, and employees, providing necessary information. Managed appointment scheduling and reservation systems, ensuring booking accuracy.

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Managed a team of 21
• Increased employee engagement from 73.8% to 94.4%

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Celta

Teaching Business English

Nvq Level 3 In Team Leading

Nvq Level 2 In Team Leading

Nvq Level 2 In Customer Service

Btec Front Office Operations / Btec Hospitality And Customer Relations, Hospitality Administration/Management, Distinction

Gcse

English Language (A), English Literature (B), Spanish (B), Double Science (C,C), Maths (B), Geography (C), Religious Education (C).