Katy L. Email & Phone Number

Airdrie, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Ensure we have all legally required right to work documentation and conduct Right To Work checks with the UK government where required.Stay up to date on workers' visa/leave to remain expiration dates to ensure they are not placed into work without correct legal documentation.Responsible for organisation and maintenance of files, both in hard copy and.

Glasgow, Scotland, United Kingdom

Campaign: Ralph LaurenLeading back office administration acting as a liaison between client, logistics suppliers, and contact centre.Created and maintained extensive knowledge base for agents' use during customer contacts.Collating, analysing, and presenting statistics, including trends in customer complaints, management escalations, refund percentages.

Glasgow, Scotland, United Kingdom

Campaign: Ralph LaurenInbound customer service for luxury fashion and homewares retailer via phone, email, and live webchat.Resolving customer enquiries while maintaining brand tone of voice and meeting KPIs and SLA.Using agent assisted operating system to place orders on behalf of customers., handling customer financial information while maintaining GDPR.

Glasgow, Scotland, United Kingdom

Campaign: Ralph LaurenManaging and developing a team of up to 25 agents to achieve performance metrics including quality, customer and client satisfaction.Proactive monitoring and management of KPIs, with coaching and providing feedback to ensure agents meet business needs and have their own development opportunities.Responding to the highest level of.

Glasgow, Scotland, United Kingdom

Campaign: NHS 119Managing and developing a team of up to 25 agents to achieve performance metrics including quality, customer and client satisfaction.Proactive monitoring and management of KPIs, with coaching and providing feedback to ensure agents meet business needs and have their own development opportunities.Responding to the highest level of escalated.

Campaign: Boohoo.comInbound customer service for high-volume fast-fashion ecommerce site.

First point of contact for all student enquiries.Assisting students with online enrolment/registration.Signposting available services such as financial/disability support.