Katy Lillington Email & Phone Number

San Francisco, CA, US

Birmingham, Alabama, US

Grew team from 1 to 5 PMs, acted as player-coach continuing to own supply-side vertical and leading large key product initiatives (internal CRM, inventory management integration, asset-light marketplace pivot) while managing and mentoring junior PM talent. Collaborated with executive leadership on resource allocation strategies and project prioritization.

Birmingham, Alabama, US

First individual contributor PM hire, working across all product verticals (Consumer, Partner, Internal Tools). Established cross-functional product process and led strategic investment in self-serve booking tools for Corporate Housing partners.

San Francisco, California, US

Product School is a global leader in Product Management training with a community of over one million product professionals.

Chicago, Illinois, US

Owned strategy and roadmap for SMB restaurant customer acquisition and retention tools. Integrated promotions management with a data science recommendation model to configure and optimize personalized discounts based on impression and conversion data, improving operator ROI.

Chicago, Illinois, US

Rearchitected menu management tool to improve customer-facing data accuracy, reduce reliance on internal Grubhub teams, and improve turnaround times on updates.

Chicago, Illinois, US

Led exploratory research study for a restaurant-facing admin tool suite to list and optimize their business on Grubhub. Oversaw usability and relaunch of orders management app to better support high-volume restaurants

Chicago, Illinois, US

Designed and executed cross-functional studies (IDIs, ethnos, diary studies, usability testing, card sorting, and more), translated findings into actionable insights, facilitated ideation workshops, and created personas, frameworks, and other artifacts to ensure products were informed by real user needs

FoodTrace is a powerful software platform providing food businesses with tools for next level sourcing management. We help farmers sell more and buyers buy better. During my time with FoodTrace, I worked as part of a three-member, lean startup team to direct business strategy and customer acquisition. Developed both a sales & marketing and digital.

Chicago, IL, US

As part of the FoodTrace team, I participated in a 6-month program to help food entrepreneurs expand the production, marketing and distribution of locally and responsibly produced food in order to enhance the social, economic and environmental health of our communities.

Served as farm-to-table ambassador for an industry increasingly concerned with transparency and sustainable hospitality. Helped execute the opening of a high-volume restaurant that has become a prominent part of Chicagoland dining.

Developed curriculum for and facilitated a farm-based education program aimed at deepening participants’ knowledge of urban agriculture and highlighting the connection between the natural world and society.