Katy Robinson Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

New York, New York, Us

New York, New York, Us

Concord, Ca, Us

• Managed portfolio of and served as trusted advocate for 200 Key Corporate Accounts, Bay Alarm’s largest revenue producing clients• Developed unique product solutions and implementation plans for the most complex security and fire prevention systems in the industry• Owned client relationships post sale which included all product onboarding, training sessions, relationship-building, product usage, wellness checks, resolution of client issues, and delighting customers with outstanding service, responsiveness, and communications• Single point of contact internally and externally for assigned clients to ensure ongoing satisfaction and retention. Client contacts included CEOs, CFOs, IT Teams, and office assistants. Internal contacts included management, account executives, product engineers, service and installation teams, IT teams, field systems designers, inspectors, and local branch offices• Maintain deep understanding of customer’s strategic goals, business, and operations to identify product enhancements, maximize product efficiency, and prevent customer service issues• 100% customer retention• One of the Top 20 revenue producers out of 180 Sales Representatives globally year to date through September 2019• Exceeded full year 2019 revenue goal by end of July, with monthly average revenue attainment over 185% of goal by upselling current clients, closing renewal sales, and executing new owner sales

Concord, Ca, Us

• Responsible for all outside sales for a five-city territory along with all self-generated leads for commercial accounts in the Bay Area • New Hire Sales Contest Winner for Q4, 2017, given to one employee for top performance in new accounts closed and revenue generated• One of the Top 15 Residential Sales Representatives in 2018 for self-generated business, closing ratio and overall revenue• Worked closely with clients and internal technology and service teams to ensure successful product installation, training and adoption• Achieved highest Satisfaction Ratings from over 30 customer surveys • Promoted to 10-person Corporate Accounts Representatives team after one year

Moraga, Ca, Us

• Collaborated with Head Gardeners to develop and implement a social media strategy which successfully increased student awareness and use of garden• Created the Legacy Garden logo and branding, mission statement, and supporting marking materials• Developed a new Instagram platform and enhanced the existing Facebook site, including site administration, content, messaging and photo updates, as well as membership and group profiles

• Collaborated with owners to establish company branding, mission statement and values to promote company• Created marketing brochures, newsletter, advertising copy, and mailers leveraging social media to drive open house attendance• Helped host Broker Tours and Open Houses, prepare real estate offers, and field questions from clients and agents