Natural, Organic, and Specialty Program Manager

National Account Manager for key accounts in Seattle market. Responsible for managing sales numbers and supervising and correcting (if necessary) operations standards Presenting new items for key vendors to accountsReviewing and working with accounts to increase sales Manage inventory levels in conjunction with promotional activities and new item cut-insProblem resolution

• Establish effective sales relationships with retail stores for the purpose of increasing sales of Action Foods Northwest brands. • Monthly and Quarterly store calls, presenting upcoming promotions for existing and new items • Present new and/or missing items for store approval and ensure placement of these items onto the store shelf using “best practices” merchandising. • Process new item turnovers, set up distributor promotions for all stores using turnover order forms and/or distributor electronic forms necessary. • Attending and contributing to monthly scheduled resets at corporate and independent natural grocery stores. • Establish & maintain distributor relationships including UNFI, UWG, Crown Pacific and R & K Foods. • Creation of turnover forms, promotional grid updating, new item paperwork and monthly promotional paperwork for key accounts.

Responsible for managing day-to-day planning, scheduling, tracking and reporting for multiple website projects. Maintain clear communication with client around client deliverables.Lead intra-department and external teams to project completion.Provide direction, resource allocation, and prioritization for multiple projects.

Oversee and manage all client deliverables (web, print, etc.). Coordinate agency resources for client deliverables as needed. Collaborate with other department heads/team leads to resolve issues resulting from conflicting priorities. Collaborate with clients to identify needs and scope programs to establish goals, budgets and business requirements. Develop creative briefs, lead creative kick-offs, assess concepts, and oversee flawless execution through project completion. Understand and monitor contractual requirements that affect account activities. Be proactive in recognizing incremental opportunities for client and agency growth. Develop, manage and motivate agency staff as related to client deliverables. Ensure agency CRM and workflow tools are kept up to date with correct account information. Assist other departments with client communication when needed.

Assist Sales & Corporate marketing department by maintaining client database, performing sales calls, ongoing customer relationship management, development of new products and services to provide and direct sales & account management staff as needed.

Coordination of multiple trade shows: booking, deliveries, set up, etc.Creating promotional contracts between vendors and distributorsCreating PowerPoint presentations and templates for future clientsArticle Contributions to national newsletterCreating and maintaining calendars and conference callsAssist with coordination of semi-monthly sales meeting Assisting with development of new, national databasePulling and formatting audit reportsCreating promotional contracts between vendors and distributorsCreating promotional contracts between vendors and retailersReviewing product rankings and maintaining promotional calendarsAssisting with purchase order processing when needed

Assisted with planning and implementation of successful direct-mail marketing campaigns.Coordinated sales trips for top performing travel partners.Organized travel show participation including booking, communication to clients, and booth set-up.Contributed in the development of reservation systems.

Provided Customer service expertise in small task force to design, develop and implement standard operating procedures for customer service practices across 10 multi-specialty clinics.Managed Communication flow between patients and physicians.Triaged patients’ incoming calls ranging from minor issues to emergent needs.

Coordinated logistics of medical equipment for cruise passengersCommunicated with various departments to ensure Federal ADA compliance on board and on land travel segmentsAssisted with development of Access & Compliance DepartmentAssisted with creation of company policies & procedures regarding tracking & fulfillment of Federal ADA requirementsCreated communication program between land and on board personnel, creating more efficient and cost effective method of communicationParticipated in annual Travel Trade Shows