Katy Mcintosh Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Northumberland

Northumberland

Northumberland, England, United Kingdom

Manchester

• Responsible for the installation of 2,500 energy saving measures for residents across the Association of Greater Manchester Authorities. Managed a team of eight Project leads to develop innovative ways of assisting the.
• Recruitment of back office delivery team in Manchester.
• Delivered training to the employees of Great Manchester Energy Advice on energy efficiency
• Organisation of Supply Chain event to ensure the procurement of a minimum of 50% SME delivery on the contract.
• Co-ordinated the installation of 75 heating systems in December 2013 for vulnerable residents of AGMA as identified by GMEAS.

Newcastle Upon Tyne & Sheffield

• Reporting to the Utilities Operations Director. Responsible for the delivery of a £3 million contract with a profit margin of 15%. Worked in partnership with one of the big six utility companies to install energy.
• Delivering to budget at a 10% profit margin, on time and with no lost time incidents.
• CES being asked to sit on the Local Enterprise Partnership, testament to the strong relationship developed with Sheffield throughout this scheme

Newcastle Upon Tyne, United Kingdom

• Reporting to the Director of Private Sales. Responsible for coordinating the Privates Sales growth strategy to deliver £2 million annual revenue for the solar business unit. Development of the solar sales strategy.
• Creation and execution of sales strategy.
• Management of resources to meet daily delivery schedules and business requirements within the prescribed budget.
• Continually analysed and developed the business model with a view to driving sales and reacting to market and legislative change.
• Responsible for setting team KPI’s, monitoring team performance, carrying out monthly one to one meetings, creation of personal development plans and completing interim and year end performance reviews.

Newcastle Upon Tyne, United Kingdom

• Reporting to the Head of Customer Experience. Instrumental in the development of the Customer Management Team which was created as a result of our contract with HomeSun to deliver Solar Photovoltaic installations.
• Successful creation and management of a highly productive customer focused team.
• Liaised with all key stakeholders providing regular statistical reports and analysis.
• Setting performance standards and key performance measures.
• Detailed root cause analysis through the use of statistical data, used to ensure continuous improvement in Operations and delivery of installations.
• Key contract relationship management in a challenging and fast paced environment.

Newcastle Upon Tyne, United Kingdom

• Commenced employment as an Employment Law caseworker in October 2008, appointed Senior Caseworker in December 2009. Appointed Team Manager in 2011. Responsible for 8 direct reports. Working collectively with the other.
• Driving and motivating the team resulted in a 15% increase in productivity during my first month in the post.
• Monitored the KPIs of the team of caseworkers. Identified performance issues and addressed them accordingly and appropriately.
• Key lead in driving robust audit and quality monitoring process.
• Completed comprehensive review of work processes, reported and presented to Head of department which lead to the implementation of a number of business changes in day to day operational delivery.

Bachelor Of Laws (Llb), Law, 2:1

Association Of Project Management - Introductory Certificate, Project Management

Prince 2 Foundation And Practitioner, Project Management

Contract Management (Foundation)

Project Leadership Programme