Katy Michno Email & Phone Number

Savannah, Georgia, United States

- Serves as the primary point of contact for Strategic Fortune 500 clients, ensuring a deep understanding of their needs and use cases.- Expertise in ZeroFOX platform, allowing for customized solutions and continuous refinement of alerting and adversary disruption strategies.- Proactively maintains client platforms to ensure optimal performance and effectiveness.- Conducts regular reviews and configuration refinements based on operational feedback and alert analysis.- Acts as an internal operational champion for clients, advocating for their needs within the organization; including drafting, submitting, and tracking product feature requests.- Implements new product releases, prioritizing features based on client needs and feedback.- Develop and deliver reports on key metrics.- Manages ticket resolution processes.- Conducts platform demos and provide training sessions to ensure clients maximize the value of the solution.- Leads the 'Learning Lab' a workgroup focused on Customer Enablement organization training, delivering monthly department-wide knowledge sessions and trainings.Key Achievements:- Successfully implemented a platform modernization plan, resulting in improved efficiency and alignment with best practices.- Established a structured audit cadence for asset groups, leading to streamlined alerting and enhanced threat detection.- Championed the end-to-end process for a cutting-edge product feature – a custom data visualization dashboard – from initial requirement mapping and demo creation to seamless coordination with cross-functional product teams. Oversaw a successful client beta period, ensuring rigorous testing, valuable feedback integration, and successful product launch.

- Led the User Experience (UX) strategy for Oracle Hospitality's development team, focusing on enhancing efficiency and data accessibility for the Implementations and Sales Organizations.- Collaborated with a cross-functional team of developers, designers, and stakeholders to translate enhancement requests into actionable development plans.- Facilitated the design and implementation of user-friendly solutions using Oracle's APEX (Application Express) to automate tasks and streamline data sharing processes for Implementations & Sales Orgs.- Conducted user testing, gathered feedback, and iterated on functionality to ensure optimal user experiences and alignment with business objectives.- Successfully delivered and rolled out multiple feature updates, contributing to a more efficient and collaborative environment within the Consulting group.

- Training Program Manager for HGBU Consulting, North America region- Spearheaded the creation and maintenance of the global project management knowledge base on the Atlassian Confluence internal website, serving as a critical resource for 115 Project Managers and 60 managers worldwide.- Designed and implemented a comprehensive Project Management training program for new employees from the ground up. This two-phase, 40-hour program with carefully planned touchpoints spanning 12 months successfully onboarded 23 new employees in 2019.-Collaborated within a cross-functional global team to drive the automation of Project Management tasks and reporting. Utilized Oracle APEX, Atlassian Confluence, and other tools to streamline processes, resulting in significant efficiency gains.- Developed and managed global Project Management documentation templates and announcements, emphasizing a "Cloud First" approach to align with evolving industry standards.-Provided strategic guidance to Directors on training needs, documentation strategies, and Project Management knowledge areas, contributing to enhanced team performance and project outcomes.- Orchestrated monthly 1-hour Project Management Knowledge Sessions for over 50 North American Project Managers and Implementation Managers, focusing on critical strategic topics, knowledge sharing, and best practices.

Columbia, Maryland

- Lead Project Manager responsible for four high-value Strategic Hotel Accounts, overseeing all aspects of OPERA Hospitality Project Management System implementations, including both SaaS and on-premises solutions.- Successfully planned and executed two complex client self-hosted environment lift-and-shift projects, involving RAC database migrations and multi-application server upgrades. These initiatives improved system performance and reliability for our strategic clients.- Managed project budgets, meticulously tracking expenses and timelines while maintaining open communication with key stakeholders. On average, handled a portfolio of 20 projects per month.- Proactively ensured that project teams stayed on task and that projects adhered to budget, schedule, and scope, resulting in higher efficiency and client satisfaction.- Designed and delivered comprehensive orientation and training programs for new North America Consulting Project Managers, equipping them with the necessary skills and knowledge to excel in their roles.

Manhattan High School, Manhattan, Ks

- Fostered a dynamic learning environment by actively engaging students in thought-provoking discussions, nurturing their curiosity, and fostering a genuine interest in the subject matter.- Successfully delivered lesson plans crafted by classroom teachers to ensure students' continued progress in understanding key concepts, maintaining continuity in their educational experience.- Demonstrated exceptional classroom management and teaching skills, resulting in regular requests as a substitute teacher for the Business Department classrooms. This recognition underlines my ability to create a positive and effective learning atmosphere.

Columbia, Md

• Assigned to newly acquired Major Account, managed 8-12 new OPERA Hotel Property Management System implementation projects per month.• Outlined work plans, assessed resources and determined timelines for projects.• Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.

Annapolis, Md