Katy Mifsud Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Troy, Michigan, United States

- Analyze medical claims from providers to ensure billing codes are accurate and correct with procedures codes that are submitted to ensure correct and accurate information to members and providers. - Assessed and managed claim issues by utilizing multiple software systems such as El Dorado, OnBase, Microsoft Office, Benefit Driven and Legacy to save the management team at least 60 minutes of work daily. - Contribute to the United Association team to provide consistent assistance to union members, while being involved with community projects and onboarding training meetings.- Streamline internal processes that may need to be escalated to supervisors, while working closely with the Eligibility department to ensure member benefit coverage. - Formulate resolution and respond to inquiries in a timely and accurate manner, while assisting callers with questions regarding deductibles, out of pocket accumulators, dental benefits, vision benefits, MRA or Benny card inquiries.

- Amplified sales in Heartgard and Nexgard by selling annual doses to clients, personally selling over 250 doses within the course of 6 months by increasing company presence while interacting in-person. - Maintained client relationships with over 100 clients to create meaningful relationships so the clients and animals felt valued and heard. - Trained new hires and lab technicians to set up lab work, draw blood, take X-rays, and manage the reception desk - triggering a 20% salary increase over the course of 15 months. - Specialized in client relations, taking patient vital information, communication with management, and assisting in surgical procedures. - Assisted 3 veterinarians and 2 veterinary technicians with surgeries and dental procedures while maintaining a sterile environment.

South Lyon, Michigan, United States

- Provided one-on-one support to students who needed additional help with assignments or new concepts. - Created individual multisensory development plans based on the child's individual needs and collaborated with the parents of the child to create a custom learning plan for them. - Trained and mentored a team of five new employees leading to a significant reduction in onboarding time and improved overall team performance ranging from the infant room to preschool ages. - Designed classroom themes based on the month's learning concept to help engage the children with a fun and creative way to enhance their development. - Played an instrumental role in triggering a 10% pay increase after 12 months of working at IXL.

Bachelor Of Science - Bs, Environmental Science, Graduated

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies, Student

General Eduation

Activities and Societies: Key ClubI participated in various activities while in school, including Varsity Equestrian Team, KeyClub.