Katy Morris Email & Phone Number

Flatts Lane, Eston

Key Responsibilities:Spearheading the development of Cito, a new Patient Administration System (PAS) aimed at enhancing the clinical recording process within the trust.Collaborating with other Information system teams to develop and provide support for the core systems of the Trust, such as PARIS, Assure, Datix, and other relevant systems.Designing, developing, and rigorously testing software solutions using industry-standard coding practices.Providing expert-level support for development initiatives across multiple Trust applications. This includes actively participating in the co-production of detailed technical design documentation, change control proposals, supplier upgrade paths, and development strategies.Conducting comprehensive system testing for both individual and peer-developed solutions to ensure optimal functionality and performance.Developing and maintaining thorough documentation and knowledge resources to ensure seamless business continuity and effective contingency planning.

Flatts Lane, Eston

Key Responsibilities:Operating within the systems function of the Patient Systems team, providing efficient second-line support to users of the Trust's clinical systems while ensuring the integrity and security of data.Actively driving ongoing development and improvement initiatives through the submission and execution of change requests, utilizing SQL and Crystal Reports expertise.Noteworthy Accomplishments:Developed call categories and scripts to enhance the effectiveness of first-line support services.Collated and provided evidence to meet yearly requirements of the IG Toolkit.Created test scripts for future build regression testing.Successfully tested and implemented new Paris builds (6.1.18, 6.1.20, 6.1.24).Collaborated with a new departmental function to develop specialized tools facilitating enhanced support delivery in clinical areas.Implemented a problem management process and proactively managed system-related problem calls.Successfully implemented customer-driven change requests to enhance system functionality.

Flatts Lane Centre, Eston

Key Responsibilities:Actively monitoring the Service Desk's performance in alignment with Service Level Agreements (SLAs).Tracking and overseeing the resolution of queries and activities, providing users with valuable feedback and employing exceptional interpersonal and communication skills to effectively manage call resolution.I successfully implemented a daily lean management process to manage team workloads and focus, resulting in an impressive 70% improvement in key performance indicators (KPIs). As a result, our team received nominations and was shortlisted for the esteemed 'Outstanding Initiative - Non-Clinical Services' award.These achievements were realized through the introduction of impactful measures such as a visual display board, daily team huddles, regular status emails, and ongoing review points during shifts. These practices ensured our work remained on target and allowed for necessary workflow adjustments as needed.Our remarkable progress led to our nomination as the 'Team of the Week,' and I had the honor of presenting our accomplishments at a trustwide report out to senior staff members. Additionally, our team received the esteemed 'Making a Difference' award at the annual trust awards ceremony.Beyond supervising desk staff during calls, I have implemented numerous enhancements that have not only improved the service provided by the desk but also advanced the knowledge and experience of individual analysts (please refer to the Service Desk Improvements Mini Project).I was responsible for generating call statistics reports. During monthly assurance meetings, I presented comprehensive summary reports, which are incorporated into a skills matrix. This data forms the basis for tailored analyst development plans discussed during monthly one-on-one sessions.

Flatts Lane Centre, Eston

Key Responsibilities:As a vital member of the Information Service Desk team, I contribute to providing exceptional first-line advice and support to users of the Trust's corporate and clinical systems and applications. Utilizing phone, email, and helpdesk systems, I offer support on various software packages, including Microsoft Office products, NHS Mail, the Trust's intranet, patient information system (Paris), Microsoft Windows Active Directory, McAfee Endpoint Encryption, and corporate programs such as Datix and CRS.My common tasks involve performing account modifications (passwords, unlocking, permissions, group policies, folder access), addressing hardware issues (fault fixing, remote printer installations, laptop restores, and encryption), and remotely installing software.I diligently maintain and monitor the Trust's call recording system, ensuring that all support calls are logged, prioritized, and promptly addressed within agreed service level agreements (SLAs). Additionally, I actively contribute to service improvements by identifying shortcomings and devising effective solutions, creating valuable processes and user guides for the service desk.Throughout my tenure, I have played a crucial role in supporting users during the implementation of new project systems within the Trust, including the migration from in-house email to the Connecting for Health's NHSmail platform. This entailed tasks such as account registration and profile recreation for users.Moreover, I actively participated in training newly hired staff, equipping them with in-depth knowledge of our procedures and supported systems.

Flatts Lane Centre, Eston

Key Responsibilities:During a one-month secondment, I was enlisted by the projects department to assist in the preparation of their Digital Dictation Project for the testing phase, which directly impacted the service desk.In this role, I contributed to various project aspects to enhance the service desk's ability to provide effective technical support not only during testing but also after project completion.One of my key tasks was collecting test result data for the current dictation method. I collated this data into a spreadsheet, enabling further analysis to calculate the time required to complete dictation tasks. This provided valuable insights into project deadlines and the impact of certain factors on current and future project outcomes, allowing for preventive measures in certain cases.Additionally, I implemented call categories and scripts on the eService Desk, optimizing our support capabilities. This experience provided me with comprehensive knowledge of the systems involved, which I shared with the service desk team, fostering their proficiency and expertise in providing exceptional support.

Thornaby, Stockton On Tees

Key Responsibilities:Throughout my tenure as a member of the ICT support team at Thornaby Academy, I played a vital role in providing a comprehensive network solution. This experience allowed me to expand my knowledge and demonstrate practical expertise in all aspects of network maintenance. Notably, I was part of the team responsible for migrating the school's network from the RM system to a Windows vanilla network.A significant aspect of ensuring a functional network involved upgrading, repairing, and replacing outdated or damaged machines. This required meticulous planning, including creating equipment lists and placing orders. Once the planning phase concluded, I participated in building machines and installing necessary images. Furthermore, I was responsible for conducting PAT testing to ensure the safety of the machines.Proficiency in various software and systems was essential for executing my duties, including Office 2007/2010, Macromedia suite, Microsoft Server 2008/2011 (including Active Directory, Print Server Plus, and Microsoft Toolkit). These skills were continually honed during my tenure at Thornaby Academy/Eston Park.In addition to network management, I assumed the role of administrator for the school's website and online learning platform, overseeing their day-to-day operations. This involvement allowed me to actively contribute to the platform's development from its inception.Working closely with various school departments, I collaborated on improving their respective sections within the website. The transition from the RM network to a new Windows vanilla network occurred during the summer, signifying a significant milestone in our technological advancements.

Thornaby, Stockon Upon Tees

Key responsibilities: As a Technical Support Representative and Technical Writer, my role encompassed delivering comprehensive technical support to both internal and external customers, including product testing and handling customer returns. I effectively addressed inquiries through various channels such as phone, email, and face-to-face interactions.Furthermore, I undertook the task of generating English product documentation for non-UK stocked products. This involved translating documents from German to English, ensuring accurate and clear communication of product information.

Burns Road, Eston, Middlesbrough, Ts6 9Aw

Key responsibilities: As a valued member of the ICT support team, my role primarily focused on providing comprehensive technical support to both teachers and students. This encompassed tasks such as maintaining, repairing, and installing PCs and peripherals within the school's network.Additionally, I undertook the responsibility of managing specific sections of the school's website and serving as the administrator for the school's learning platform, Kaleidos Portal. Currently, we are actively transitioning the school to utilize the learning platform as an integral classroom resource.Furthermore, I contributed as a dedicated member of the school's media team. This collaborative group was established with the purpose of promoting the school within the local community and highlighting the exceptional achievements of our students.

Middlesbrough

Key Responsibilities:Throughout my tenure, my primary responsibility entailed serving as a dedicated classroom assistant, providing invaluable support to students in their academic pursuits. I adeptly assisted individual students and facilitated small group activities, fostering an environment conducive to effective learning and growth.

Middlesbrough

Key Responsibilities:During my placement, I undertook a diverse range of responsibilities that contributed to my professional development. Primarily, I provided invaluable assistance to the teacher in the classroom, supporting students in their academic endeavors. This experience enhanced my communication and teamwork skills as I collaborated closely with the teaching staff.Furthermore, I had the opportunity to lead lessons when teachers were absent or unavailable, ensuring that the students' learning progress remained uninterrupted. While another staff member was present in the classroom, my expertise in information and communication technology (ICT) allowed me to deliver engaging lessons, honing my interpersonal abilities.A significant portion of my time was dedicated to working with databases, which involved tasks such as maintenance and creation from scratch. These experiences greatly improved my problem-solving abilities, enabling me to efficiently address challenges and find effective solutions. Additionally, I actively participated in various office tasks, further enhancing my organizational and administrative skills.

Bsc, Computer Science

Modules studied: Semester 1: C Programming (Double Module) Communications Exploiting the Internet Computing Mathematics Principles.

Education record

A Levels Computing (D), Electronics (D), Physics (OCRB) (E) As Levels History (E) GCSE’s Mathematics (B), English Literature (B), English.