Katherine O'Donoghue Email and Phone Number
Katherine O'Donoghue work email
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Katherine O'Donoghue personal email
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I am a Partnership-driven, Account Manager possessing 7+ years of strategic customer success and account management experience driving optimal client business services/outcomes & technical products solutions (SaaS) across the EdTech & Real Estate sectors. Customer Success organization versatile player/coach & training & development team leader, with expertise in cultivating & advancing diverse stakeholder relationships as a trusted advisor & collaborative business partner to industry clients (District Leaders, Administrators & Teachers) & cross-functional Marketing, Sales, Onboarding and Product specialist teams alike. Adept at leveraging expertise spanning customer needs identification & successful software solutions adoption; full-cycle sales cycle & customer journey process optimization; and exceptional relationship management to drive customer revenue retention & continuous account growth for innovative SaaS organizations.I launched my Real Estate career in 2012 as a Broker & Co-Founding Agent Partner of the O'Donoghue Group with Baird & Warner, the largest privately owned real estate brokerage in Illinois. My role evolved & transformed throughout the last decade, and I then served as Head of Agent Operations & Client Strategy for the group. In 1Q2021, our team joined $10BN leading national real estate technology company Compass, Inc., where I directed the optimization & expansion of the O’Donoghue Group’s operations & sales production cycle, leveraging innovative enterprise software & client/agent product & program services to drive our $9M+ average annual sales production. Notably, as a M.Ed, I have a dual passion & expertise for Student Services Program Development & Academic Community engagement advisory, built through my 8+ years in the public/private education sector. I possess programmatic experience including the planning, development, implementation and evaluation of enriching, cross-cultural educational & social programs garnered from my tenure as Student Lead Program Manager for leading International Education Support Services company Cambridge Network (2017-2018), as well as secondary Spanish Program Lead Educator roles in various Chicagoland public high schools (2005-2012).
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Sr. Customer Success ManagerBenchprepChicago, Il, Us
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Senior Enterprise Customer Success ManagerKojo Oct 2024 - Present -
Senior Customer Success ManagerKojo Aug 2023 - Oct 2024
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Account ManagerPaper Nov 2022 - Aug 2023United States*Internally recruited & promoted as top strategic transfer hire to new 8-member national account management team in 3Q2022. *Reporting to Director of Account Management, charged with maximizing & expanding $4.5M+ territory portfolio of 40+ Midwest/West key school district stakeholder relationships across full sales cycle. *Conduct strategic business reviews showcasing impactful learning/usage narratives aligned to account goals, learning outcomes, measurements & use cases *Build aligned customized account renewal business plans, maximizing subscription packages with targeted solutions & services to grow client lifecycle value, scaled student/user engagement & adoption*Masterminded & launched productivity-driven, scaled CX service model pilot plan, transitioning from “white-glove for all” to account size dependent, tech-first strategy *Reengineered enhanced account goals menu/scorecard, providing prompts & sample use cases for district customers to leverage and adopt specific, improved goal selection tied to roadmap of outcomes & measurements -
Senior Customer Success ManagerPaper Jun 2021 - Nov 2022Chicago, Illinois, United States*National Account Portfolio Customer Success Strategist: Develop & expand best-in-class digital learning ESS product & educational equity-driven customer success strategy, driving strategic onboarding, adoption, customer health assessment & retention plans for 15 core account portfolio generating $2.8M+ in annual revenues (IL, CA, WA & TN)* Diverse Customer & Account Stakeholder Relationship Building & Activation: Harvest & amplify productive, multi-level district partnerships to uncover critical district needs & align customized core goals to usage metrics* Develop strategic, KPI-driven action plans to improve adoption across managed district portfolio, driving target usage* Maintained 97% renewal rate for customers renewing in 2021 (20% above CS org. average) * Customer Success Organization Sales Training Co-Architect: Co-led inaugural CSM sales training program build & launch strategy, including 3-part module curriculum creation & training delivery to elevate sales & support the rapid scaling of the CS organization (400% growth within 9-month period to 40 members)* Customer Success Trainer & Onboarding Specialist: Conducted onboarding training for 14 new hires over tenure to date (44%+ of new CS hires), providing continued mentorship & feedback/upskilling development * Notable Cross-Functional Onboarding, Implementation, Marketing & Sales Org. Special Task Force Engagements: **CSM thought leader and Voice of customer (VoC) for Monday.com Operating System (Work OS) implementation, including advisory on build out of project management product for the onboarding team**Marketing Team collaborator & advisor in resource development, bringing key insights & the VoC in build of customer references, case studies and marketing calendar**National Sales Organization strategic partner, engaging in pre-sales activities for high-value opportunities including attending the IASB Conference in Chicago (Nov 2021) with Illinois Partnership Managers
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Agent Partner, Real Estate Agent Operations & Client Experience StrategyCompass Mar 2021 - Jun 2021Greater Chicago Area(NYSE: COMP) is a $10BN+ leading national real estate technology company, providing proprietary Compass platform tools & services to its 20,000+ real estate agents operating in 20+ US upscale markets.Most recently in 1Q2021, the O'Donoghue Group joined the $10BN leading national real estate technology company Compass, Inc.. As Head of Agent Operations & Client Experience Strategist, I am charged with directing the optimization & expansion of our team's operations & sales production cycle, leveraging innovative enterprise software & client/agent product & program services to drive our $9M+ average annual sales production.I am laser-focused on continuous improvement relating to the O'Donoghue Group's client service & business operations model, and am passionate about applying Real Estate industry best practices across enterprise technology (Compass CRM); market research (Compass Markets App, Zillow); client outreach/real-time engagement (Compass Collections); and marketing communications (Compass digital design Marketing Center) to expand the O’Donoghue Group’s brand awareness, best-in-class client service and operational scalability. -
Real Estate Broker, Agent Operations & Client Experience StrategyBaird & Warner Sep 2012 - Feb 2021Greater Chicago AreaI launched my Real Estate career in 2012 as a Broker & Co-Founding Agent Partner of the O'Donoghue Group with Baird & Warner, the largest privately owned real estate brokerage in Illinois. Throughout the last decade, my role has evolved & transformed to serving as Head of Agent Operations & Client Strategy for the group, which aligns with my interest in process improvement & enhanced client service/deal flow optimization. In this capacity, I function as lead client ambassador, relationship manager & sales/buying process subject matter expert (SME), activating & expanding diverse client relationships & providing real time, best-in-class operational, educational & product support services to execute group’s business growth plans. O’Donoghue Group Sales Production Highlights & Notable Sales Awards:o 2019 Chicago Area Realtors (CAR) Top Production Award: Presented to top 10% of Realtorso 2019 & 2020 Chairman’s Club Award, Baird & Warner: Awarded to top 5% of Realtors o 7-year Sales Production CAGR of 17%+: Expansion from $3.45M (2013) to $9.9M (2019)/$9.0M (2020) During this period I developed & executed social media, print, email & direct mail marketing campaigns to increase target client conversion and also designed targeted client engagement/referral event marketing programs, including client appreciation & community partner volunteer experiences with local Chicago businesses, nonprofit & community organizations. -
Student Development Manager & Program CoordinatorCambridge Network Mar 2017 - Aug 2018Greater Chicago AreaCambridge Network is a Waltham, MA based leading International Education Support Services Consulting company, providing comprehensive homestay, school placement, academic support & recruitment services enabling 2,600 Asia-Pacific students annually to enroll in 240+ elite private US partner high schools across 39 states.As Chicago Metro Program advisor to 30+ international students & their respective families (both natural & host), I counseled all stakeholders on program enrollment/transition, academic support management & US social/cultural assimilation & navigation. In this capacity, I also served as Academic Community Advisor & Student Advocate, and continuously monitored student’s academic progress in collaboration with school administrators, teachers, counselors & host families. Notably, during my tenure with Cambridge Network, I successfully recruited, coached, trained & grew targeted Cambridge network host families 25%, managing complex cross-cultural relationships & program host family requirements. I actively assessed homestay social/emotional experience, serving as trusted program advisor & mediator to both student & host family. I leveraged continuous needs assessment & targeted proactive communications/conflict resolution interventions to guide cultural & emotional intelligence skill development across academic & language support, cultural assimilation, counseling & homestay support.Additionally, I served as a Student Community Service & Engagement Program Leader, and planned & executed diversified international student community volunteer, service & cultural/social program activities to facilitate student social networks & enrich extracurricular learning.One of my proudest accomplishments was achieving 100% Cambridge Chicagoland international student matriculation to 4-year universities through driving & directing optimal student placement, school business partner relationships, program retention & educational support. -
Spanish Teacher, 7Th/8Th Grade (Spanish I)Washburne Middle School 2011 - 2012Winnetka, Illinois, United StatesAs a Spanish Teacher, Curriculum Developer & Learning Content Facilitator, I developed, coordinated & implemented immersive Spanish I course content & curriculum to 90+ diverse 7th & 8th grade middle school students per academic year. I developed engaging lessons with measurable, achievable learning goals aligned with curriculum & learning outcomes that incorporated a mix of tools/technology & assessment techniques to evaluate & promote usage of new vocabulary & grammar (i.e., games, artistic & rubric-guided projects, oral presentations & culturally relevant reading and writing activities).
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Spanish Teacher (Spanish I/Ii) & Mexico Exchange Program Assistant DirectorLyons Township High School District 204 2008 - 2011Western Springs, Illinois, United StatesDuring my teaching tenure at Lyons, I was selected to co-head the Spanish I/II curriculum redevelopment task force, leading the successful redesign & relaunch of an enhanced, immersive new learning program & curriculum mapping incorporating interactive lesson plans/activities, revised assessments & technology integrations which resulted in improved student performance & engagement. Subsequently, I directed the instruction of new Spanish I/II curriculum to 120+ Freshman to Senior level students each school year.I was extremely passionate about my additional role as Mexico Exchange Program Assistant Director. In this capacity, I co-led the planning, development & execution of a 14-day Cuernavaca, Mexico Student Exchange Program for 32 students, managing the holistic student experience including collaboration efforts with Universidad Internacional language school in building & facilitating curriculum, classroom & cultural enrichment activities as well as managing productive host family partnerships. -
Spanish TeacherChicago Public Schools Sep 2005 - Jun 2008Chicago, Illinois, United StatesIn addition to Spanish teaching role, I also held Assistant Girls Varsity Coaching positions (2005 – 2008) for Softball & Basketball High School teams. -
Portfolio Accounting AnalystNorthern Trust Jul 2000 - Jun 2004
Katherine O'Donoghue Skills
Katherine O'Donoghue Education Details
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Graduate Teaching & Learning Program, Secondary Spanish
Frequently Asked Questions about Katherine O'Donoghue
What company does Katherine O'Donoghue work for?
Katherine O'Donoghue works for Benchprep
What is Katherine O'Donoghue's role at the current company?
Katherine O'Donoghue's current role is Sr. Customer Success Manager.
What is Katherine O'Donoghue's email address?
Katherine O'Donoghue's email address is od****@****ail.com
What schools did Katherine O'Donoghue attend?
Katherine O'Donoghue attended Depaul University, Gies College Of Business - University Of Illinois Urbana-Champaign.
What skills is Katherine O'Donoghue known for?
Katherine O'Donoghue has skills like Public Speaking, Microsoft Excel, Teaching, Powerpoint, Microsoft Office, Microsoft Word, Project Management, Sales, Contract Negotiation, Organization, Relocation, Problem Solving.
Who are Katherine O'Donoghue's colleagues?
Katherine O'Donoghue's colleagues are Emily Leary, Christopher Titone, Un Kim, Logan Wieczorek, Mlis, Zheni M., Tyler Young, Benchprep Team.
Not the Katherine O'Donoghue you were looking for?
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Kathy O'Donoghue
United States -
Katherine Odonoghue
Clayton, Nc -
Kathryn O'Donoghue
Professor And Academic Chair, Department Of English, Suffolk County Community CollegeNew York, Ny
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