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@honeybook.com
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Katy Oliner is listed as Quality Assurance | Support Operations | Customer Advocate | Product Expert at HoneyBook, a company with 123 employees, based in Oakland, California, United States. AeroLeads shows a work email signal at honeybook.com and a matched LinkedIn profile for Katy Oliner.
Katy Oliner previously worked as Product Support Specialist at Honeybook and QA Engineer II at Scribd.
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AeroLeads found 1 current-domain work email signal for Katy Oliner. Compare company email patterns before reaching out.
Katy Oliner is a Quality Assurance | Support Operations | Customer Advocate | Product Expert at HoneyBook. Colleagues describe them as "Katy has a strong analytical mindset, a meticulous approach to testing, and a passion for QA processes. Their attention to detail and thorough testing methodologies have been instrumental in identifying and rectifying potential issues, ensuring the overall quality of our products. Katy is also a collaborative team player who effectively communicates with cross-functional teams. Their ability to work seamlessly with developers, product managers, and other stakeholders has greatly contributed to the efficiency and effectiveness of our QA processes."
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A career timeline built from the work history available for this profile.
San Francisco Bay Area
- Serve as product subject matter expert in troubleshooting and handling escalations- Advocate for customer needs and report trends, feature requests, and bugs - Coordinate with Product, Engineering, Customer Success, and other teams on high-impact company initiatives
San Francisco Bay Area
- Discover and file detailed bug reports, verify fixes from devs- Troubleshoot and update automated tests, strategizing with development teams on automation coverage and scope - Compose test plans and test cases based on review process with dev team- Streamline manual testing strategy and execution for web and mobile projects in an Agile environment.
San Francisco Bay Area
- Compile weekly Voice of the Customer report- Triage user feature requests, share insights with product team, and file actionable items in Jira- Manage projects collaborating with product, design, and QA teams to establish cohesiveness between user needs and product - Lead CS Copy Team in managing Help Center content and template responses
San Francisco Bay Area
- Collaborate with fraud, copyright, and legal departments to pioneer Trust & Safety team- Handle escalated Trust & Safety tickets- Recreate user reported bugs, file detailed bug reports, work with QA to verify fixes
San Francisco Bay Area
- Triage incoming support tickets, escalate as needed- Consistently exceed expectations in customer satisfaction and SLA standards- Write and edit customizable template replies used by all CS agents- Technical troubleshooting and filing recreated bugs
San Francisco Bay Area
- Source and interview quality candidates in line with hiring needs for various clients- Communicate with candidates to keep their interviewing experience positive and welcoming
Other employees you can reach at honeybook.com. View company contacts for 123 employees →
Avia Eyal
Colleague at Honeybook
Israel, Israel
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DC
Dvir Cohen
Colleague at Honeybook
Israel, Israel
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ER
Eddie Rodriguez
Colleague at Honeybook
Winter Park, Florida, United States, United States
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AK
Alex Krix
Colleague at Honeybook
Tel Aviv District, Israel, Israel
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DS
Debbie Sharvit B.Z
Colleague at Honeybook
Israel, Israel
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ED
Erin Demarois
Colleague at Honeybook
San Francisco, California, United States, United States
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RV
Renee Van Andel
Colleague at Honeybook
San Francisco, California, United States, United States
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AB
Anat Bar-Sinai
Colleague at Honeybook
Tel Aviv District, Israel, Israel
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OG
Oz Goldstein
Colleague at Honeybook
Tel Aviv District, Israel, Israel
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AR
Amelia Rodelo
Colleague at Honeybook
San Francisco, California, United States, United States
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Quick answers generated from the profile data available on this page.
Katy Oliner works for HoneyBook.
Katy Oliner is listed as Quality Assurance | Support Operations | Customer Advocate | Product Expert at HoneyBook.
AeroLeads has found 1 work email signal at @honeybook.com for Katy Oliner at HoneyBook.
Katy Oliner is based in Oakland, California, United States while working with HoneyBook.
Katy Oliner has worked for Honeybook, Scribd, and The Sourcery.
Katy Oliner's colleagues at HoneyBook include Avia Eyal, Dvir Cohen, Eddie Rodriguez, Alex Krix, and Debbie Sharvit B.Z.
You can use AeroLeads to view verified contact signals for Katy Oliner at HoneyBook, including work email, phone, and LinkedIn data when available.
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