Kathryn Matsumoto Email & Phone Number

Lake Stevens, Wa, Us

Seattle, Washington, United States

Seattle, Washington

- Answer customer inquiries about products and credit union accounts in call center; verify member identity to safeguard accounts from fraud- Recommend products for members by listening to their needs, grossing $1 million dollars in loan sales in one quarter while working in the branch - Perform financial transactions over the phone including wire transfers, account to account transfers and loan payments- Assist members with technical questions regarding online banking products - Undertook special projects which included creating a quick reference guide to help call center employees identify issues with debit and credit cards, team engagement activities and helped create templates for employees to use to answer secured messages- Member of Employee Recognition Committee

Port Angeles, Wa

• Coordinated advertising, maintained web presense on Zillow and Trulia and established presence on Facebook• Coordinated, designed and edited quarterly newsletter• Scheduled appointments with clients and contractors for repairs, inspections, signings and home showings• Entered and maintained MLS listings and photo galleries• Ran various errands including delivery of documents, inspections and sign removals for closings

Port Angeles, Wa

• Researched, wrote and photographed local feature stories for themed advertising sections• Coordinated and edited submissions from community members or organizations• Paginated tabloid size sections using Adobe InDesign• Created flyers for advertising department sales projects• Edited and proofed finished sections to ensure accuracy• Worked directly with an outside printing facility

Greater Seattle Area

• Answered telephones and customer emails• Sorted and distributed mail• Monitored activity on customer forums• Created and executed special graphic design projects as needed that were featured in The New Yorker and MacWorld• Performed light bookkeeping• Assisted customers in factory store• Updated products on website• Maintained Laptop Fit Guide

In charge of the overall look and feel of the newspaper as well as training new students on the procedures in the design department.

Vancouver, Wa

• Took patient meal and drink orders and confirmed their choices fell within their dietary restrictions• Delivered food to patients in dining room and food carts to hallways of bed ridden patients• Prepared dining room for meal service and kept dining room clean between meals• Served as weekend relief for supplement staff and as relief in dishwashing station as needed• Prepared beverages and snack trays for patients, and prepared and delivered coffee carts to designated locations

Photographer, Photo Processing, Paginator (Adobe InDesign) , Reporter, Graphic Artist.

Education record

Journalism

Activities and Societies: Student Newspaper, French Club (Public Relations), Multicultural Student Union (Vice President), Board Students.

Journalism

Activities and Societies: Student Newspaper

Education record

Education record