Enterprise Engagement Manager
New York, Ny, Us
First hire on GA’s Academy team to manage all client engagements for GA's largest programs, including Booz Allen, Capital One, Bloomberg, and The Department of Defense.Won company wide award due to client relations, cross functional management, and data driven conversations.Owned design, development, staffing, student experience, instructor management, client engagement, and delivery of re-skilling programs.Hired, onboarded, and managed 200+ instructors and instructor associates. Built and managed multi-millions of dollars in P&L. Also, partnered with finance to build a robust and dynamic payment system for individual students.Strategized with sales on scoping, pricing, and account expansion leading to over $10 million in expansion sales.Ensured program quality: NPS = 52, VTS = 4.2 out of 5, exit ticket averages = 8.5 out of 10, and post assessments grew by over 65%.Managed the entire planning and execution of the Data Science 5K, GA's largest program to train 5,000 people in data science at Booz Allen Hamilton.Created complex communication and engagement strategies that led to 1,600 student signups within two weeks and a robust community of 3,600 members.