Katy Yuan Email & Phone Number

Remote

Richmond, Virginia, United States

- Coordinated duties for the implementation of the VA statewide training and certification of building code officials and technical assistants. - Maintained process of the certification program to meet program requirements. - Maintained database records for all personnel trained and certified by the Board of Housing and Community Development. - Conducted instructor recruitment, training, and evaluation for the Virginia Building Code Academy. Coordinated instructor agreements/contracts. - Developed annual academy training schedule and maintain schedule accuracy.- Provided on-site coordination for multiple training programs.- Provided production and coordination of virtual classes on Adobe Connect.- Oversaw Virginia Building Code Academy procurement process.

- Managed seven certification programs and three U.S. state licensing programs. - Managed outreach efforts to affiliate member organizations to host education courses and certification exam sessions. - On-site and online management of education courses and exam sessions. - Maintained and enhanced certification and education programs by analyzing product sales, attendance reports and survey results to determine future direction as well as new opportunities.

- Produced, distributed and communicated exam registrations and results.- Troubleshooted registration and class access issues and helped maintain the 50,000-record iMIS database.- Maintained 2,100+ certification records and state license renewals for New Jersey and Texas.- Maintained education book inventory and printing.

Fairfax, Virginia

- Answered incoming phone calls and emails from members and industry professionals to identify and resolve issues.- Provided support to the CEO and to all departments. - Managed the operations of the office.- Managed the association’s magazine database.

Taipei City, Taiwan

- Built and maintained relationship with members in an effort to build a referral base.- Provided services to members including travel assistance, tee-time reservations, updates on new golf courses and events. - Responded to general inquiries from members. - Managed company’s social media efforts. - Developed tee-time reservation database and member rewards program.

Richmond, Virginia Area

- Provided post-sale support to the sales team.- Monitored sales fulfillment process, ensured inventory availability, and confirmed compliance of shipments to vendors. - Worked with the sales team on order processes and new projects.

Richmond, Virginia Area

- Implemented EDI/B2B mapping and assisted with new vendor setup.- Ensured EDI documents and data were transmitted successfully.Monitored applications and system logs.- Prepared reports for management utilizing spreadsheet or database programs.

Richmond, Virginia Area

- Planned and instructed Chinese culture and language classes.- Assessed students’ learning on an ongoing basis and adjusted teaching plans to meet individual needs.- Communicated with parents regarding class curriculum and goals for students. - Collaborated with other instructors and school officials to create new programs and class materials.

Bachelor'S Degree, Psychology

Activities and Societies: Chinese Student Association, President

Minor, Business Administration And Management, General