Krista Katz work email
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Krista Katz personal email
In my current role as a Technical Account Manager, I manage a full book of business consisting of Enterprise level clients with whom I provide technical consulting services for their online storefront specific to the BigCommerce platform and their current technical stack. I have a demonstrated history of working in E-Commerce, acquiring skills in various areas of the industry (Engineering, SEO, Marketing, and Design). I am also skilled in various languages such as: Python, GraphQL, JavaScript, SQL, CSS and HTML (more coming soon!) Prior to my time working in Tech, I worked many years in Sales and Hospitality in Orlando, Florida for industry leaders. Through my past experiences, I have developed unmatched skills in Customer Service that speaks for itself. I have a multifaceted skill set and have always worn many hats, providing me with the ability to adapt to any environment. I strive to deliver top tier performance in any role I am hired for. If you have any questions or would like to collaborate, please feel free to reach out!
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Commerce -
Technical Account ManagerBigcommerce Aug 2023 - PresentAustin, Texas, Us -
Product Support EngineerBigcommerce Jun 2022 - Aug 2023Austin, Texas, UsProviding Enterprise Merchants and Partner Developers with custom API solutions, as well as troubleshooting any errors related to the BigCommerce API / Stencil CLI.Identifying / communicating platform defects through creation, prioritization, and organization through an internal ticketing system (Jira) and building / leading corrective action plans for identified issues. -
Associate Product Support EngineerBigcommerce Dec 2021 - Jun 2022Austin, Texas, UsTroubleshooting the most complex and technical issues encountered on the BigCommerce platform. Collaborating with Engineering teams to assist every department throughout the Organization with expert level product knowledge and technical ability.Performing analysis techniques to manage critical situations directly affecting Merchant profitability. -
Tier 2 Technical SupportBigcommerce May 2021 - Dec 2021Austin, Texas, UsAssisting Enterprise Merchants with various technical issues encountered while using the BigCommerce platform to ensure maximum conversion for their online storefronts.Resolving escalated issues affecting Merchants using the BigCommerce platform. -
Technical Support RepresentativeBigcommerce Aug 2020 - May 2021Austin, Texas, UsAssisting Merchants of all account levels with various technical issues encountered while using the BigCommerce platform.
Krista Katz Education Details
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University Of Central FloridaPolitical Science And Government -
Valencia CollegeAnd Related Support Services
Frequently Asked Questions about Krista Katz
What company does Krista Katz work for?
Krista Katz works for Commerce
What is Krista Katz's role at the current company?
Krista Katz's current role is Technical Account Manager at BigCommerce.
What is Krista Katz's email address?
Krista Katz's email address is kr****@****rce.com
What schools did Krista Katz attend?
Krista Katz attended University Of Central Florida, Valencia College.
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