• Developes thorough market research to identify customer pain points and preferences, leading to the implementation of user-friendly features that increased customer satisfaction by 35% and 22% decrease in bounce.• Conducted comprehensive analysis of pre-existing software systems to identify areas for improvement, leading to a reduction in system errors and increased overall UI quality.• Developed and executed UI prototyping and UX strategies for business management softweres, resulting in a increase in user engagement and a 35% decrease in customer support requests.

• Managed and trained a customer service team of 5 members, resulting in an improvement in the workplace environment.• Prototyped applications and sites for new product launches, resulting in a 18% increase in user engagement and conversion rates compared to old products.• Created visually appealing artwork for the company's advertising projects, resulting in an increase in brand recognition and customer engagement.• Developed innovative and captivating advertising campaigns to promote new products, leading to a 15% increase in sales within the first month of launch

• Created visually appealing and engaging Instagram posts,resulting in a 30% increase in audience engagement and a 10%growth in brand awareness.• Provided excellent customer service at several events, achievinggreat customer satisfaction and receiving extremely positivefeedback.• Utilized visual arts skills to create captivating graphics for themini-game "Alcateia do Lobo Negro".