Kaumil Patel Email & Phone Number

Dieppe, Nb, Ca

Moncton, New Brunswick, Canada

• Assist with the implementation, installation, and integration of business telephone (analog, digital, VoIP, SIP) and data networks.• Experienced in installing and providing support for systems such as Avaya Cloud Office (Ring Central), Avaya IP Office on-premises, Cloudli (formerly Babytel), and/or Allworx on-premise.• Possess a strong understanding of structured cabling, including data and voice panels, as well as BIX field connections and infrastructure.• Collaborate with the team to help design and implement solutions for both new and existing customers based on specific needs and requirements.• Train customers to use their equipment and provide technical service support, both remotely and on-site.• Assist in equipment preparation by loading/unloading, packing/unpacking, setting-up, refurbishing, and decommissioning equipment both in the shop and in the field.• Perform technical service on electronic office equipment and related items at customer’s locations.• Manage the service for an assigned base of installed office equipment, achieving Pro Elite 100 industry benchmarks for response times, call back ratios, numbers of calls performed, reschedule ratios, incomplete calls, accountable time, and any other defined metrics.• Maintain adequate levels of parts inventory and company-supplied equipment in an organized fashion. Conduct parts counts to reconcile parts inventory and review with Service Manager any adjustments to min/max levels for specific parts as needed. Know the status of all back-ordered parts that apply to open service calls in the territory and escalate to a supervisor should the ETA exceed normal delivery times.• Provide training for customers on equipment as required.• Maintain effective communications, including required documentation, with customers, dispatchers, and supervisors as needed to resolve problems and deliver high levels of customer service.

Saint John, New Brunswick, Canada

• Planning, Analyzing ideas, building the product as required on cloud based technology and implementing thoroughly in live environment.• Implementing and assisting to set up Avaya Cloud Office system according to the requirements of the company.• Setting up users, groups,IVR system, call queue, company call flow and many more based on companies request.• Organize and lead training activities along with basic troubleshooting, ongoing site coordination,facilitate conference calls andmeetings, data collection for better Implementation, thus creating a list of possible queries in future and solution for those queries.• Provide both large group and individuals by training and coaching in support of basic and advanced skills for nonstop operations.• Managing and updating ticket records on ServiceNow.• Effectively communicate with all business partners ensuring appropriate and timely updates to any potentially impacted group or individual.• Creating a specialized document for each client, detailing all customizations made for future records.• Provide Level-2/3 support and troubleshooting to resolve issuesWork and counsel with clients on system and service configuration efforts, product adaptation and business best practice solutions.• Build and maintain client relationships throughout consulting engagements and ensure customer satisfaction.

Saint John, New Brunswick, Canada

• Respond to customer inquiries and technical support requests promptly and professionally. • Manage LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, and IP PBX deployments. • Ensure efficient functionality and security of TCP/IP (IPv4) and DNS systems. • Collaborated with cross-functional teams to escalate and resolve escalated technical challenges. • Provide expertise in troubleshooting converged networks and resolving IP/VOIP issues across various network components. • Troubleshoot and resolve hardware and software-related issues for customers. • Assist with the installation, configuration, and maintenance of lab equipment’s. • Document and track customer interactions and solutions in the support database for future reference. • Assist in the development/improvement of knowledge base articles and support documentation process. • Stay up to date with industry trends and technologies to enhance technical skills and knowledge base. • Maintain a customer-focused and service-oriented approach throughout all interactions.

New Brunswick, Canada

• Answered inbound calls to facilitate problem resolution and initiate positive customer relationship. • To help the customers with the concerns and questions regarding their products and follow thetroubleshooting procedures, & give information about products, services and proceeding with repair orders, if troubleshooting fails according to the company policy. • Collaborated with supervisors to promptly address and resolve escalated customer concerns, issues, and requirements as necessary. • Asked probing questions to determine service needs and accurately input information into electronicinformation systems. • Used remote login tools to assist clients with technical support and resolve product queries. • Maintained knowledge of current promotions, exchange guidelines, payment policies and other policies of the company. • Consulted with customers to resolve service issues and obtained feedback about the service improvements, which resulted in customer retention.

Saint John, New Brunswick, Canada

• Provided product samples of TruMedic Body massager's informational brochures. • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. • Described function of body massager to customers, thoroughly explaining details and care of merchandise. • Answered customer questions promptly and in an appropriate manner.

Saint John, New Brunswick, Canada

• Prepared burgers, including McDouble and Big Mac according to customer requests.• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.• Communicated openly with management team during each shift to promote smooth workflow.• Assembled food orders while maintaining appropriate portion control.• Utilized all machinery and equipment while observing various safety precautions and practices.• Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.• Managed customer flow and backed up lines to reduce checkout wait time.• Established and maintained a positive work environment.• Resolved guest complaints quickly and efficiently.

Gujarat, India

• Gathered, outlined and reviewed business requirements and based on that built an E-commerce website for the business to generate more revenue• Created and edited website design assets using Adobe Photoshop, InDesign and Illustrator.• Populated and managed digital assets to organize and optimize published content.• Built website content and designs using HTML and CSS.• Drafted monthly planned to do activities for reporting to address client requirements.• Assisted in developing and maintaining user-friendly websites.• Troubleshot, tested and remedied issues before website was live on production.

Diploma, Information Technology Network Administration

Bca - Bachelor Of Computer Application, Computer Software Engineering, Graduated

Atlantic Canada Study And Stay New Brunswick