Guneet Kaur Email & Phone Number

India

Delhi, India

• Conducted customer segmentation research, leading to an 8% sales growth through targeted marketingstrategies and the development and execution of a customer loyalty scheme, raising customer retention by 25%.
• Evaluated social media and online reviews to identify product enhancements and reduced 41% negative feedback.
• Analyzed customer buying habits to improve inventory management, decreasing out-of-stock events by 20%.
• Designed an organization-wide data quality and integrity strategy resulting in 30% reduction in AWS costs.
• Implemented data visualization dashboards for the CEO and generated reports that improved executive decision-making speed by 66% through visually compelling insights on key performance indicators (KPI) and OKRs.

Mumbai, Maharashtra, India

• Deep-dived into business metrics to analyze agent performance, customer surveys, and sentiments. Improvedcustomer satisfaction ratings (CSAT score) by 15% and increased issue resolution rate by 13%.
• Maintained databases, detected data errors by 25%. Ensured 99.9% data accuracy per airline standards.
• Provided processed data to stakeholders, achieving 95% timely delivery for pipelines and enhanced ETL processes.
• Extracted Booking.com insights to delight customers and minimize complaints. Led to 10% increase in positive reviews and 15% reduction in complaints. Created Qlik Sense dashboards for retail loss visualization.
• Advised cross-functional teams on data quality best practices, capturing and translating their requirements into actionable measures that aligned with business objectives to achieve monthly OKRs 20% faster.
• Conducted sentiment analysis on Twitter data, boosting positive brand sentiment by 5%. Identified cross-selling opportunities, contributing to 4% revenue growth from ancillary products and presented results to.

Gurgaon

• Improved client’s website engagement by 25% through optimizations via Cloud-based Analytics tools.
• Reduced audit time by 30% via dashboards and data-driven testing methods, resulting in a 12% decrease in errors.
• Streamlined data extraction, saving 20% processing time, leading to a 15% reduction in audit discrepancies.
• Mentored team, boosting project completion efficiency by 14% and reducing employee onboarding time by 25%.
• Reviewed financial statements of companies for compliance with legislative and accounting standards via Alteryx workflows for vouching and verification procedures along with reconciliations as a part of Audit procedures.

• Functioned as a campus ambassador and spearheaded a team of 70+ students enrolling in various activities for project expansion

• Used Java, IBM DB2 for creating an IBM-CE Project regarding enterprise application development for cloud deployment

Bachelor'S Degree, Computer Science, A

Bachelor'S Degree, Computer Software Engineering