Inderjeet Kaur Email & Phone Number

Toronto, Ontario, Canada

Project: Contact Center for one of the top 5 Canadian banksProject Objective: Develop software solutions to significantly elevate the performance of over 7500 advisors, strategically minimizing errors, expediting learning curves, and amplifying overall productivity. During this project, I made substantial contributions to the analysis, architectural design, development, testing, implementation and maintenance of web and desktop applications used by advisors to provide services to the bank’s clients.- Enhanced application to streamline authentication, reducing fraud and manual effort by 50%.- Automated desktop restart, saving $1 million annually and ensuring uninterrupted operations.- Led Windows 10 migration, strengthening system security.- Developed C++ service to modernize operations.- Migrated .NET Core app, optimizing performance.- Enhanced cloud app for MS Edge, improving user satisfaction.- Orchestrated software deployment across 10,000+ machines.- Executed disaster recovery plans for cloud apps, ensuring business continuity.

Toronto, Ontario, Canada

Acted as subject matter expert in the development, implementation, warranty support and maintenance of desktop applications to enhance the client experience for the bank’s contact center operations.- Contributed to software development by analyzing, designing, and documenting requirements.- Led infrastructure upgrades and collaborated on test strategies.- Implemented Test Driven Development for robust unit testing.- Resolved production incidents and mentored junior developers.

Gurugram, Haryana, India

Project objective: To replace the existing BPM (Business Process Management) system along with new business functionality for communicating any problems/issues to responsible vendors which are detected by the remote management system while the container is in transit.- Enhanced system performance by removing Web APIs dependency.- Engineered real-time email notifications for >300 users.- Developed a .NET forms utility tool, reducing test data setup time to 5 minutes.- Optimized SQL queries, reducing page load times by 10%.- Established a CI/CD pipeline for automated pre-inspection on reefer containers.- Contributed insights to architecture discussions and resolved reported bugs on frontend and backend services.

Gurugram, Haryana, India

Project Objective: To enable the automatic monitoring of reefer containers over land and water belonging to our client. It helped our client in tracking the location and inside conditions of containers to ensure that the goods were delivered to their final destination without any damage.Developed and enhanced web application components using Asp.Net features and essential plugins. Resolved complex issues, contributed to root cause analysis, and provided support for window services, improving application functionality and reliability.

Master Of Engineering (Meng), Computer Science

• Graduated with 8.86 CGPA. Focused studying 'Network Security' related subjects • Attended a 'Paper Presentation Conference' organized.

Bachelor Of Technology - Btech, Computer Science Engineering