Parneet Kaur Email & Phone Number

United States

• Providing technical assistance interacting with Ting clients through a variety of communication channels as the voice of Ting.
• Knowledge of a variety of software applications (Zendesk Sell, Zendesk Support, AWS Chat, Google Calendar, Slack)
• A love of technology, communications, and giving the best possible customer service.
• Interpersonal communication abilities that are strong, both verbally and in writing, and the capacity to adapt your interactions to fit any given circumstance.

Guelph, Ontario, Canada

• Provided onsite technical support for walk-in clients at Tech Lounge and documented customer details, issues, and all troubleshooting steps taken to resolve the issue in ticketing system.
• Worked on the assigned tickets escalated from first level of support to second level and ensured the problem is resolved before resolving the tickets.
• Provided in-person and remote technical help to government employees to handle their hardware, software, operating system, and handheld device issues.
• Diagnosed and fixed technical problems with e-mail, Microsoft Office, Office 365, VPN, remote connection problems, multifunction printers, networks, Active Directory, Windows, Android, iPhone, and other things.
• Provided end-user technical support for government employees throughout the province via phone and remote tools such as eSMT Remedy, Radia Triage, ICEbar, VNC, SDA Toolkit, Cisco VPN, CheckPoint VPN, etc.

Mississauga, Ontario, Canada

• Logging support calls from clients entering appropriate data into Help desk database.
• Providing general assistance to Information Technology staff including following up on requests for information/action.
• offered primary Help Desk Call Center phone support.
• Record customer assistance calls and add pertinent information to the Help Desk database.
• Ensured that both technical and change tickets were properly recorded, documented, and closed.
• Utilize online posts and email alerts to keep staff members and management informed about the state of the corporate network and other business applications and systems.

Toronto, Ontario, Canada

• Worked as a part of PCID dev team for writing user stories and tickets for the sprint backlog helping developers, product designers to easily understand the goal.
• Supported the Product Manager (PM) in presiding over design kick-off meetings to make sure the team was aligned with the project plan by collecting data and samples.
• Regularly participated in meetings for the introduction of new product features and keep our team informed so they are prepared to publish the feature to the PC Optimum website with the updated functionality.
• Developed technical and procedural documentation for the team's Knowledge-Based Article for PC Optimum.
• Assisted senior product manager for monitoring and launching of new product features.
• Pro-actively participated in team meetings with managers and executives and performed other duties assigned.

Brampton, Ontario, Canada

* Multi-tasking ability with handling customers, taking orders and maintaining other work.* Managed the new sandwich launching event that had its purchase more than the average, nearly doubling the sale rate compare to the previous three years.

Software Development And Network Engineering, Computer Science, A

College Advance Diploma, Information Technology