Pavleen Kaur Email & Phone Number

• Provided technical support to customers via phone and chat in call center environment. • Troubleshot of IT related problems from software to hardware, such as Smartphones, Laptops, PCs, and Printers. • Working Knowledge of Active Directory Knowledge, creating user accounts, reset passwords, create groups. • Provided solutions for MS Office applications. • Troubleshoot and resolved technical issues related to business application. • Troubleshoot & support software… Show more • Provided technical support to customers via phone and chat in call center environment. • Troubleshot of IT related problems from software to hardware, such as Smartphones, Laptops, PCs, and Printers. • Working Knowledge of Active Directory Knowledge, creating user accounts, reset passwords, create groups. • Provided solutions for MS Office applications. • Troubleshoot and resolved technical issues related to business application. • Troubleshoot & support software applications, various hardware/software configurations, network monitoring and run appropriate testing and diagnostics. ¬• Identified, researched, and resolved technical problems. Escalate issues to other support teams when necessary. • Assisted with workforce and queue management duties during peak and non-business hours. Show less

• Provided technical support to customers via phone and chat in call center environment. • Troubleshot of IT related problems from software to hardware, such as Smartphones, Laptops, PCs, and Printers. • Working Knowledge of Active Directory Knowledge, creating user accounts, reset passwords, create groups. • Provided solutions for MS Office applications. • Troubleshoot and resolved technical issues related to business application. • Troubleshoot & support software… Show more • Provided technical support to customers via phone and chat in call center environment. • Troubleshot of IT related problems from software to hardware, such as Smartphones, Laptops, PCs, and Printers. • Working Knowledge of Active Directory Knowledge, creating user accounts, reset passwords, create groups. • Provided solutions for MS Office applications. • Troubleshoot and resolved technical issues related to business application. • Troubleshoot & support software applications, various hardware/software configurations, network monitoring and run appropriate testing and diagnostics. ¬• Identified, researched, and resolved technical problems. Escalate issues to other support teams when necessary. • Assisted with workforce and queue management duties during peak and non-business hours. Show less

Postgraduate Diploma, Computer Software And Database Development

B.Tech Cse, Computer Science