Technical Support Representative
- Provided technical support to customers via phone and chat in call center environment.
- Troubleshot of IT related problems from software to hardware, such as Smartphones, Laptops, PCs, and Printers.
- Working Knowledge of Active Directory Knowledge, creating user accounts, reset passwords, create groups.
- Provided solutions for MS Office applications.
- Troubleshoot and resolved technical issues related to business application.
- Troubleshoot & support software… Show more