• Manage the various inbound operations in accordance with the standard procedures and quality of services standards.• Follow up with Hub: regarding shipment clearance, updating the system, console recovering.• Manages the various inbound operations performed at the airport to meet the service expectations and quality standards.• Monitors the system updates related to the arrivals and ensure they are done according to the quality-of-service standards.• Handle and control receiving process at the airport and monitors the clearance process to ensure it done according to the country local customs regulations.

a) Shipments booking with Airlines & Line haul management. b) Day to Day issue solving. c) Shipments Route Management. d) Attend to Management Meeting monthly. e) Operations packing material order to head office timely and its effective usages. f) Total Operations work follow-up. g) Critical issue handling.

Manage and control the International and Domestic Operations in terms of Planning, Monitoring, Budgeting, HRM, and Proper implementation of all operational procedures and quality of service standards to ensure that unique & satisfactory service is provided to the customer. Typical duties: Manage the various inbound/outbound and warehouse operations and insure compliance to service expectations and quality standards. Manage the proper use of technology and systems. Manage all sales projects according to clients’ requirements and contracts. Manage the customer service function within the operational teams and handle complaints to ensure professional and on time resolution. Lead the improvement projects to increase operational efficiency and improve performance. Work with the station manager on setting the yearly objectives and expansion/development plans. Measure, control and evaluate the express team leaders/supervisors performance. Responsible for ensuring illegal and hazardous shipments do not get through the operations Develop and maintain good working relationships with the related local authorities and airlines to facilitate business growth and development. Manage the total operations expenses according to the set budget. GROUND OPERATIONS Work with the ground operations supervisor to ensure the full utilization of existing computer handhelds by the ground couriers. Work with the ground operations supervisor to monitor and work towards proper utilization of the ground couriers. Measure, control and evaluate the ground operations team leaders/supervisors performance. Works with the fleet supervisor to ensure the operations fleets are up and operative in good conditions.

Below are the responsibilities:a) To run internal Audit of operations/CS/CC as per frequency & report publish to concern as well as send to head office (On time shpt receiving, delivery, update into systems, shpt processing as per company standard, shpt forwarding to hub as per company standard...etc) b) Contact with Airlines and file their rates into systems, also need to continuous follow-up with them if any changes of rates that need to update into company systems accordingly. c) Need to follow-up of all vehicles & staffs uniforms where company's logo available, if any damages need to correct immediately. d) Follow-up of wholesales business. e) Arrange a management meeting monthly & meeting minutes send to attendee's.

a) To run internal Audit of operations/CS/CC as per frequency & report publish to concern as well as send to head office (On time shpt receiving, delivery, update into systems, shpt processing as per company standard, shpt forwarding to hub as per company standard..etc) b) Contact with Airlines and file their rates into systems, also need to continuous follow-up with them if any changes of rates that need to update into company systems accordingly. c) Need to follow-up of all vehicles & staffs uniforms where company's logo available, if any damages need to correct immediately. d) Follow-up of wholesales business. e) Arrange a management meeting monthly & meeting minutes send to attendee's.

Airport Operations: a) Manages the various inbound/outbound operations performed at the airport to meet the service expectations and quality standards. b) Monitors the system updates related to the arrivals and makes sure they are done according to the quality of service standards. c) Handle and control the receiving process at the airport and monitors the clearance process to be done according to the country local customs regulations. d) Manage the customer service aspect of clearance in terms of client/sales team communication and clearing shipments on time. e) Develop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operations. Inbound/Outbound Operations: a) Manage the various inbound/outbound operations in accordance to the standard procedures and Quality of Services Standards. b) Manage the effective usage of Aramex IT systems and Scanner technology. c) Identify and resolve repetitive service failures and human errors and facilitate continues improvement. d) Continuously strives for operational efficiency and coming up with creative ways to do the job. e) Manage the customer service function within the team in terms of internal/external customer communications. f) Manage the daily outbound schedules and continuously looks for alternative linehaul solutions that improve the service in terms of transit time and cost. g) Take role in the sales initiatives and provide support for the sales people in terms of projects, pricing and customer attraction. h) Manage and monitor the express supplies stock level and effective usage. i) Provide full support to the other functions and teams when needed. j) Identify the training needs for the team members and continuously improving their skills and capacity. k) Manage the team's related costs and expenses according to the set budget. l) Responsible for making sure illegal items such as drugs, weapons, liquids do not pass operations.

a) Shipments booking with Airlines & Line haul management. b) Day to Day issue solving. c) Shipments Route Management. d) Attend to Management Meeting monthly. e) Operations packing material order to head office timely and its effective usages. f) Total Operations work follow-up. g) Critical issue handling.

a) All Shipments A-Z Data Entry. b) Telephone Handling. c) Ground Courier Route Management & pick-up delivery follow-up. d) All customers pick-up entry into aramex systems & assign to GC also follow-up with them until complete the pick-up. e) Shipment processing. f) POD updating. g) Inbound shipment handling. h) Operations Vehicle management.

a) Shipments Processing b) Manifest making & Pre-alert send to Destination c) Telephone Handling d) E-mail Communications with Principal & customers e) Problematic shipment solving f) Customer Managing. h) POD update to customers.

a) Shipments Processing b) Manifest making & Pre-alert send to Destination c) Telephone Handling d) E-mail Communications with Principal & customers e) Problematic shipment solving f) Customer Managing. h) POD update to customers.