A competent professional with 15 years of experience in Tech Logistics, eCommerce, Healthcare IT Infrastructure, Project Management, Service Support, Delivery Operations and Team Management with spearheading global business growth and leading the digital transformation of IT operations.My dexterity lies in working with a diverse set of stakeholders on matters relating to systems for establishing, implementing & improving infrastructure solutions. I possess demonstrated understanding of managing IT governance, identity & access management and digital transformation, while developing robust IT strategies and conducting comprehensive IT audits such as SOC, ISO, HIPAA, PII, and ITGC.Over the time, I have proved my excellence in analyzing risks to organizations, ensuring compliance to IT standards & designing secure solutions that support organizational objectives; competent in analyzing ecosystems to identify risks pertaining to IT operations, business continuity readiness, process flaws, security awareness, and statutory/contractual non-compliance.Expertly supervised large-scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancements. Spearheaded planning & budgeting of IT Infrastructure Operations, control of operational and capital costs, technology implementation, transition and service delivery. Gained exposure in all the phases of Software Development Life Cycle (SDLC) entailing requirement analysis, design, development, implementation, delivery and troubleshooting. Highly competent IT Manager with proven skills in running of an IT department and its complex business IT systems.Impressive success in multi-site facility roll-out, including Data Centre Build & Migration (including Sizing, Configuration, Bandwidth Estimation, Load Balancing) Servers, Network and Storage.Key Achievements: • Excellent at execution of Problem Management, Knowledge Management, and Service Request Management Processes along with the integration of these processes with self-service benefitting the end-customers. • Successfully administered various IT Infrastructure Programs through program governance processes; developed relationships with business stakeholders and culturally diverse teams; presented changes, issues, risks & contingency plans to balance program/project resources.
Listed skills include Microsoft Office, Graphic Design, Windows Server, Network Administration, and 14 others.
