Kaushal Shah Email & Phone Number

Toronto, Ontario, Ca

Cyber security architect

Toronto, Ontario, Ca

San Antonio, Texas, Us

Monitor ticketing queue, proactively solved the addressed issue within defined SLAs for the clients and escalate more complex issues to appropriate team members when needed• Remotely monitor the status of network and/or security devices via SIEM/IPS • Investigate the critical security concerns such as malware and anomalies within client environments to provide them a detailed analysis and recommendation for mitigation• Analyze SIEM and threat feeds for event detection, correlation from monitoring solutions, triage and classify the output using automated systems for further investigation.• Troubleshoot the critical issue and perform changes on managed Firewall, IPS/IDS and SIEM• Enhance security of manage client environment by communicating clients, addressing their needs and preparing the tuning documents/reports.

Toronto, Ontario, Ca

• Configuring & Troubleshooting Cisco, Motorola and ARRIS based core video platforms to maintain rogers linear broadcasting (SDV) services• Provisioning of broadcasting service and mapping of channel on Cisco Explorer controller, Motorola DAC and USRM to launch new SDV services• Monitor the alarms & troubleshoot the issues related to digital services to maintain core video platforms • Prepare, review and update existing Procedure for day to day to activities and changes• Work on Linux based platforms to perform routine health check and performance monitoring• Provide support for various ongoing projects such as SDV expansion, channel launches, frequency changes, SDM sync, EAS testing, Server Upgrade, DAC maintenance

Halifax, Nova Scotia, Ca

• Assisted students to understand lab objective, guided them in proper direction to fulfill lab objective.• Helped lab instructor in designing, configuring and testing labs.• Helped students in solving their queries and troubleshooting their issues related to lab.• Provided proper guidance for lab assignments and evaluated student performance.• Responsible for monitoring, testing and maintaining network equipment.

Burbank, Ca, Us

• Dealing with different vendors to provide good quality least cost route to our clients• Provided network connectivity through proper configuration of Sansay VSXi soft switches• Provided good quality and maximum throughput to clients by continuously monitoring VOIP traffic on Sansay and testing the routes at certain time intervals.• Developed and implemented routing policy and carrier selection based on cost and quality.• Worked on Ticketing tool for checking the clients issues and providing them a proper solution.• Analyzed the CDR report, customer and vendor rates, routing for customers through telecom billing software ‘TeleDynamic’ to provide best things to our customer.• Used Wireshark for tracing client calls to check the call drop or low quality issues.• Responsible to provide interconnection between SIP and H.323 protocols and maintained signaling based on protocols such as UDP, RTCP and RTP.

Mumbai, Maharashtra, In

• Maintained and troubleshoot LAN/WAN infrastructure through configuration of Cisco 2950, 3550 switches, Cisco 3600, 3900 routers, Cisco WLC, firewall and remote servers• Monitored and managed network segments to ensure network reliability and security• Maintained, installed network hardware & software and troubleshoot network related issues

Pune, Maharashtra, In

• Understood the clients’ requirements and network infrastructure to provide proper consultation for network security infrastructure at their location.• Involved in configuration of Cyberoam firewalls, SSL VPN , Cyberoam central console, Iview reporting tool, Netgenie, End point data prevention remotely.• Ensured optimum resolution by interacting with customers for their issue, proper escalation of urgent issues and reported the bugs to development team.• Troubleshooting Cyberoam firewall/UTM, VPN, IDP, Antivirus, Antispam and other network related issue to maintain smooth operation of customer network.• Provided user authentication feature by integrating AD, LDAP or Radius server with firewall.• Responsible for providing and maintaining remote connectivity with resources by configuring VPN features and troubleshooting various VPN connection issues in firewall.• Analyzed network traffic thorough IView reporting tool to detect the attack and performance related issues.• Configured SNMP agent on firewall for providing network management through single UI.• Increased network security and performance by applying various QOS policies based on users or user group and configuring proper firewall rules according to client requirements.• Evaluated other security products and conducted the testing of Cyberoam and work interactively with the development team to bring in feature requests and resolve the bugs.• Involve in providing 24*7 support through email and call to cyberoam clients all over the world.

Master Of Engineering (Meng), Internetworking

Bachelor Of Engineering (B.E.), Electronics & Telecommunication Engineering