Varun Kaushal Email & Phone Number

Baltimore , Md, Us

Summary: Innovative Leadership: Transforming Customer Experiences, Optimizing Data Platforms, and Spearheading Communication Excellence.● Leading initiatives and processes to innovate customer experiences on digital platforms, resulting in substantial multi-million-dollar savings for the business. ● Overseeing data-rich platforms, creating efficient and expandable designs to consolidate and centralize data, enabling the monetization of services.● Spearheading the outreach to potential customers and existing clients through external messaging, while managing a range of improvements to our communication product platforms. ● Leading projects involving SMS and Chat technologies, leveraging the use of AI tools.● Subject matter expert in the technical complexities of communication capabilities and systems. ● Leading charge of ongoing and quarterly roadmap planning in accordance with the annual plan. ● Supervising projects, ensuring adherence to timelines, and actively collaborating with vendors to achieve seamless data integrations.

San Carlos, California, Us

Summary: Empowered Growth: Orchestrated Success for a $135M Portfolio with Innovation, Collaboration and Communication.● Managed end-to-end program delivery for a $135 million portfolio, resulting in substantial portfolio growth of $60M,acquisition of 66K new users, and enhanced platform profitability by leading the delivery of new and emerging products.● Directed large cross-functional teams, launched initiatives like Cashback Credit Card, Multi-Product offerings, DigitalMarketing channels, Affiliate Marketing, and Social Media campaigns to enable customer growth and acquisition.● Boosted product utilization by orchestrating digital marketing and incentive campaigns, collaborating across departments ,ensured project success partnering with Product, Business, Marketing and Payment Processors.● Effectively communicated information to project teams, stakeholders, and senior executives through meetings and skillfullybuilt presentations that facilitated clear communication, collaboration, and informed decision-making.● Technologies used - JIRA, Confluence, Sharepoint, SDLC, Agile, Infor Birst, Coda.

San Francisco, Ca, Us

Summary: Navigated Transformation: Orchestrated On-Prem Application Migration to SaaS with Expertise.● Headed the mission-critical migration effort to transition an outdated On-Prem application to a SaaS platform.● Conducted interviews with internal business customers, Global Reserve Banks (Canada, England, Europe), Regulatory Agencies (SEC, FDIC) and technology organizations to comprehend pain points, regulatory practices and technology trends.● Achieved operational efficiencies, streamlined processes, executed a successful SaaS Proof of Concept (POC), and provided training to business users through collaboration with a third-party vendor.● Facilitated cloud readiness activities and approval of GovCloud Architecture, comprehended complex requirements, managed budgets, schedule, developed contingency plans to mitigate risks by partnering with Architects, stakeholders.● Technologies used - Tableau, AWS GOVCloud, JIRA, Confluence, Sharepoint, MS Project, Fujitsu XBRL, Box, CoreFiling, Agile.

● Applying an entrepreneur mindset, launched, established, lead and managed my election campaign in a span of three months, running as a first time candidate for the City Council in the City of San Ramon.● Established campaign strategy, messaging, branding, advertising and strategized social media outreach.● Creatively and efficiently managed campaign finances, communicated with brevity with voters, media personnel and public officials and participated in public debates.● Ensured compliance with State and City’s campaign regulations.● Result – In a four candidate race, a third place finish with 1,045 votes.

San Francisco, California, Us

Summary: Steered Complex Biometrics Initiatives: Enhanced Authentication, Fraud Prevention and Customer Engagement.● Led comprehensive enterprise-wide compliance projects for the Authentication & Fraud Prevention platform, ensuring security and soundness of high-value transactions for customers and merchants, with a budget exceeding $1M, team of 25+.● Championed biometric authentication initiatives resulting in reduced financial crimes and heightened application security on the mobile and desktop platforms for the banking ecosystem.● Directed the formulation and execution of risk/opportunity strategies alongside cross-functional teams to enhance the security of ACH transactions, leading to a substantial reduction in fraud incidents.● Utilized strong customer engagement abilities to understand and address customer issues, collaborated with technical teams to investigate, resolve and provide updates on status, effectively closing the loop with customers.

New York, Ny, Us

Summary: Directed E-Commerce Platform Overhaul: Orchestrated Seamless Integration of Member Management Platform, Software Delivery, and E-Commerce Enhancement with Precise Execution.● Directed complete planning, development, integration, and delivery of member management platform, software apps, and hardware integration using Agile methodology with the aim of replacing an enterprise-wide Oracle based software platform.● Simultaneously managed multiple projects, budgets, and schedules, achieving punctual software feature delivery.● Partnered with technical teams for e-commerce infrastructure enhancement, while also prioritizing initiatives, monitoring finances, and estimating legacy app phase-out with continued business operation.● Technologies used - JIRA, Confluence, Sharepoint, MS Project, AWS Cloud, Salesforce, Agile, SDLC.

San Jose, Ca, Us

Summary: Pioneered Global Payment Solutions: Fostered Financial Innovation, Enhanced Efficiency, and Expanded Opportunities.● Executed By Now Pay Later (BNPL) payment solutions in Mexico’s emerging markets, managing international teams, payment processors & banking partners to grow and acquire substantial online payments market share.● Led a diverse international team to successfully deliver an on-schedule Payment Processing solution for the Brazilian e-commerce market, resulting in significant cost reduction ($750K) and a substantial increase in transaction volume ($27M).● Elevated PayPal's annual transaction volume to $30M, led diverse international teams for commercial product launch.

San Jose, Ca, Us

Collaborated with distributed teams (legal, business, sales, marketing), senior management; Managed department priorities, revenue generating projects & relationships with business stakeholders; Persuasive & clearly communicated goals, strategy, reports & platform analytics; Forecasted the progress & momentum in key operations against planned objectives. Gathered & analyzed data and platform metrics.

Chandigarh, Ut, In

Summary: Drove Excellence: Navigated Global Projects, Mentored Teams, Orchestrated Success Through Agile Strategies.● Effectively oversaw time-critical global technical projects with distributed teams, managed supply chain engagement, and achieved $250K annual revenue.● Guided and mentored a group of 30 individuals to achieve improved performance and streamlined processes.● Efficiently handled commercial contracts, customer acquisition, and project coordination, interfacing between customers and technology teams, employing Agile methodology for project execution.

Foster City, California, Us

Summary: Innovative Collaboration: Powered Chip & Pin Success and Payment Enhancements Across Borders● Enabled collaboration between Product and Infrastructure teams for successful implementation of software, 3rd party hardware integrations, and testing, driving the launch of Chip & Pin initiatives at the 2010 Winter Olympics.● Managed technical projects in the US and Canada, focusing on payment processing and consumer protection enhancements.

Hayward, Ca, Us

Supervised and lead a team of 15 desktop management support professionals in a productive and efficient operation of a technology service center. The staff members represented numerous cultures and nationalities.Managed and maintained over 1000 desktop computers through their entire life-cycle including planning, procurement, licensing, setup, deployment, break-fix support, patching, and disposal.Managed and maintained the computer, voice, telecommunication and audio/video network on the university campus working at the level of Physical, Data link, Network and Application layers of the OSI stack.Served as desktop and asset management support specialist providing first-line technical support to users experiencing difficulties with computer hardware, software, network and other applications.

Master Of Science, Computer Science

Bachelor Of Science, Computer Science