Kaushal V. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Melbourne, Australia

Melbourne Area, Australia

Melbourne Area, Australia

Melbourne, Australia

Melbourne, Australia

Engaged with a Tier-I telecom service provider on a large Agile Program aimed to deliver significant improvement in Sales & Service capabilities of the Online Channel. As a member of the core Program Team, I was responsible for:- Working with the client to understand the Business Strategy and assist in development of aligned strategy for the Online Channel.- Advisory role in evaluation of project initiatives for Online Channel focused on delivering business value and improved business architecture of the channel.- Perform iteration management and definition of Business Goal, ‘User Stories’ backlog & acceptance criteria. Successfully completed projects using SCRUM (Agile), which have inturn delivered significant business value while solving problems in the Online Channel.

Melbourne, Australia

Engaged as a Program Lead Solution Analyst with a Tier-I Telco in Australia, and leading a team of business & programmer analysts across the six projects across OSS & Online Transformation Programs.Responsible for: - Managing a team of analysts across diverse projects in Service Activation for mobile and complex services, IP-Address Management and an Online Shop Project being delivered in AGILE.- Stakeholder Management, Program level scope Management & Solution Delivery Process Assurance.- Advisory role in Solution design, Solution verification and deployment aspects to ensure project meets end goals of the Transformation Program. - Change Management.- Experience of working on standard COTS packages such as Oracle CRM, Kenan & Arbor Billing, IBM Websphere Commerce, Oracle Activation Suite, Oracle Policy Services.

Engagement with a leading Telecom Service Provider in India, as a part of a strategic deal for the transformation of customer facing - front office functions. - Led the design of the transformed solution for order management & project managed the work-stream.- Managed Business Process Change for Order Processing across four SBUs to arrive at a Unified Process, across diverse lines of business.- Contributed to the design of Enterprise Product Catalogue containing product definitions of all retail services and enterprise class solutions accessible to all SBUs, leading to increased opportunities of cross-sell.- Contributed to design of the Sales management solution to ensure close interlock with the Order management solution.- Contributed to the design of the transformed Payment system, Service Fulfillment system and the Customer Self-care solution.

Responsible for Fiber Access planning for (FTTB) Metro-Ethernet Broadband Network in Ahmedabad City (India). This was the first of its kind country-wide Broadband Network - aimed to deliver upto 100 Mbps bandwidth. One of my distinguished contributions was a process improvement that improved the fibre roll-out rate by over 20%.Also responsible for Operations and Maintenance of the Ericsson Integrated Local & Transit Exchange and establishment of Point of Interconnects with incumbent operator's exchanges across the state.