 Management and administrative coordination of orders & invoicing for 5 subsidiaries (India, France, Germany, UK and Singapore)Worked towards improvement & setting up the invoicing & order management process for India & Singapore (newly established incorporations) Order validation, delivery of service, invoice creation, invoice sending, payment reconciliation, report generation from salesforce Claims and litigation management Monitoring of customer payments &… Show more  Management and administrative coordination of orders & invoicing for 5 subsidiaries (India, France, Germany, UK and Singapore)Worked towards improvement & setting up the invoicing & order management process for India & Singapore (newly established incorporations) Order validation, delivery of service, invoice creation, invoice sending, payment reconciliation, report generation from salesforce Claims and litigation management Monitoring of customer payments & deliveries Management of expense notes Transfer pricing (India) Show less

 Set up export procedure- Played main role in organizing the export documents, logistic operations & improving ERP system. Customer Service: Provide consistent, high quality customer service to customers who value long term relationships and ensure that customers always receive the best possible service.  Sales Contract: check sales contract and follow up for signed documents, Customers PO. Order Entry: input order in the ERP system of the company for production. Follow-up:… Show more  Set up export procedure- Played main role in organizing the export documents, logistic operations & improving ERP system. Customer Service: Provide consistent, high quality customer service to customers who value long term relationships and ensure that customers always receive the best possible service.  Sales Contract: check sales contract and follow up for signed documents, Customers PO. Order Entry: input order in the ERP system of the company for production. Follow-up: follow up with customers for L/C opening and payments. Check LC’s and get the amendment done from customers’ end in case of any amendment  help the team to check documents prepared against L/C. Shipment: Co-ordinate with customer to provide for shipment schedule and to co-ordinate with HQ (Taiwan) , Factory (India) to ship as per customer’s requirement. Inventory Report: maintain inventory report on time to time basis to check timely dispatch of product. Weekly Report: prepare report on weekly basis on competitors of Steel Industry, car maker’s industry, India’s Steel Industry, and any related information on steel and to keep a tab on Indian Economy for any change in the policy of government on Steel product eg. Change in customs duty, safeguard duty, antidumping duty. analyze trade relations of exporting country with relation to India in order to export our product. Help to find suitable logistic company. Manage and supervise production team and logistic team to produce product on time & arrange shipment on time.  Reporting: prepare report, analysis report as and when required by Managing Director. Commission Invoice: prepare report for monthly shipped material and prepare commission invoice for the company. Coordinate with finance team monthly profit/loss and prepare Commission invoice accordingly. Visiting Plant in Gujrat with International customer to show our factory & production process.  Maintaining and updating MIS. Show less

 Customer Service: Handle and mange customer service of the key Client for shipments & Ensure that customers always receive the best possible service.  Follow up: Handle day-to-day customer service along with follow up with Client & their local Offices. Shipment Process: Keep customer informed at each stage of any changes to the original confirmed plan regarding executed shipment. Query & Resolutions: Ensure immediate and correct handling of all customer complaints. This… Show more  Customer Service: Handle and mange customer service of the key Client for shipments & Ensure that customers always receive the best possible service.  Follow up: Handle day-to-day customer service along with follow up with Client & their local Offices. Shipment Process: Keep customer informed at each stage of any changes to the original confirmed plan regarding executed shipment. Query & Resolutions: Ensure immediate and correct handling of all customer complaints. This includes taking ownership of such incidents until resolved.  Transport Plan: Ensure follow up on shipments to ensure transport plan is maintained as scheduled, including follow up to secure timely receipt of all required documents to ensure this goal is reached.  Continuous Service to Customer: Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution. Show less

 Preparation of sales contract, following up for LC issuance & payment follow ups Supervising of export documents, checking of BLs, FTA, Sending of shipment advice, follow up for documents from customers & Coordination with logistic companies forshipment Schedule Send warrant release instructions to warehouse and coordinate with them for shipments

 Floating offers to Indian and overseas customers, creating new customers Send the contract to customers and ensure LC is opened in time Prepare Invoice, HSS documents and send the addendum and off set invoice to client management of destination port inspectionFollow up with shipping line for release of BL, departure and arrival of vessel