Service Manager,• Monitor performance (AMS) of the partner as per applications and process (SLA’s, escalations, small enhancements) • Demand Management for all new developments and enhancements.• Managing Transition as a Transition lead for APAC & MEA region• Propose changes to make process / product lean and user friendly• Actively involved in Partner management activities (from RFP till stabilization and post that maintain relationship to achieve strategic goals)• Scrum master for Supplier Collaboration and Insight project in area of HR.• Provide MIS to all stake holders on monthly basis • Various roles & responsibilities handled before service manager task in Bayer and those are as follows: - SPOC for International Mobility, Global SPOC for On & Offboarding, SPOC for KPIS and MIS, Global OIM lead

• Managing all HR operations responsibilities• SPOC for MIS reposts (budget report & HRIS reports) • Implemented Spine payroll • Handled team of 4

• Core HR responsibilities (Recruitment, Payroll, Compliance)• Part of SAP HR implementation Team• Handling team of 4

• Responsible for Core HR activities for office, plant & sites ( Was handling team of 3)

• Responsible for Core HR activities for office, plant & sites for west region (was handling team of 4 )

Preparation of all correspondence related to Offer, Confirmation, Promotion Involved in a recruitment process Personnel Administration of the department Preparation and coordination of internal job posting Conducting a Induction program for new recruits Welfare related activities Preparing various MIS reports for corporate office Maintaining and updating the database of resources available in the organization Coordinating on the performance appraisals Maintaining the leave and attendance according to systems.