Kaushik Chandra Das Email & Phone Number

Kolkata, Wb, In

Greater Kolkata Area

* Attend all standups and compile project status reports on a daily basis* Assist CTO in creating reports (sprint etc) to ensure visibility for management.* Coordinate meetings and schedules for standing calls* Get developers and make sure they are on the calls.* Identify any blockers that the developers are having* Eliminate or reduce the impact of blockers by facilitating communication* Identify any dependencies that the developers have* Ensure that developers are informing each other of dependencies and that they are working together* Ensure developers are moving finished pieces of work to QA* Ensure that developers are reminded about their Jira tasks* Logging Jira tasks* Remind developers that they are responsible for the creation of sub-tasks.* Ensure that Developers are adding time spent to all Jira tasks* Encourage open and transparent communication within the team* Ensure that developers are documenting decisions in Jira, especially when the decision was made on a developer-only call* Ensure that developers are documenting key solutions so everyone can understand.* Ensure that Dip facilitates developer communication as needed.* Coordination of calls and meetings with CTO and India Head where applicable* Oversight across every project we are doing including technical maintenance issues* To educate developers on rules regarding AWS instances* Ensure that developers are documenting, and creating diagrams of key systems and architecture.* Ensure that Dip is keeping these documents and diagrams up to date as projects change.* Championing "Best Practices" and "Customer Focus" with the development team.* Become the SME (Subject Matter Expert) for projects and provide demos and leadership for these projects.* Assisting sales team on product/project presentation.* Training sales & support team and client.* Assisting the support team in resolving technical issues. * Assisting onboarding & account management team.

*Daily Sync With Devs, Removing Blockers & Assigning daily task.*Reporting to and Coordinating with CTO & Design Director & CEO regarding Projects*Managing Projects on Jira & Monday*Attending Client Calls*Attending Internal Calls*Heading Customer Support For Products/Projects*Coordinating with Account Manager*Handling Monday Board & CS Emails.*Providing Training & Demos to employees & clients.*Weekend support*Project Timesheets*Employee Timesheets*Support on Payroll process*Support on Client invoicing

Greater Kolkata Area

* Manage customer relationships and Business Development,* Own customer relationships as a contract is signed,* Establish contact with the customer,* Monitor activities on product level by the customer and provide feedback,* Ensure maximum utilization of the product by the customer,* Ensure health check and take action as per health checkup report,* Maintain agreed on internal service levels,* Maximize revenue potential with all customers,* Inform customers about new products and product features,* Monitor customer's performance, and proactively engage the customer to maximize revenue,* Identify and report product and service enhancement requests,* Upsell new products and services,* Coordinate integration of new channels and hotels by proactively working with customers.

Kolkata Area, India

* Manage customer relationships and Business Development,* Own customer relationships as a contract is signed,* Establish contact with the customer,* Monitor activities on product level by the customer and provide feedback,* Ensure maximum utilization of the product by the customer,* Ensure health check and take action as per health checkup report,* Maintain agreed on internal service levels,* Maximize revenue potential with all customers,* Inform customers about new products and product features,* Monitor customer's performance, and proactively engage the customer to maximize revenue,* Identify and report product and service enhancement requests,* Upsell new products and services,* Coordinate integration of new channels and hotels by proactively working with customers.

Kolkata Area, India

* Manage customer relationships and Business Development,* Own customer relationships as a contract is signed,* Establish contact with the customer,* Monitor activities on product level by the customer and provide feedback,* Ensure maximum utilization of the product by the customer,* Ensure health check and take action as per health checkup report,* Maintain agreed on internal service levels,* Maximize revenue potential with all customers,* Inform customers about new products and product features,* Monitor customer's performance, and proactively engage the customer to maximize revenue,* Identify and report product and service enhancement requests,* Upsell new products and services,* Coordinate integration of new channels and hotels by proactively working with customers.

Apac / Mea

* Manage customer relationships and Business Development,* Own customer relationships as a contract is signed,* Establish contact with customer,* Monitor activities on product level by the customer and provide feedback,* Ensure maximum utilization of the product by the customer,* Ensure health check and take action as per health checkup report,* Maintain agreed on internal service levels,* Maximize revenue potential with all customers,* Inform customers about new products and product features,* Monitor customer's performance, and proactively engage the customer to maximize revenue,* Identify and report product and service enhancement requests,* Upsell new products and services,* Coordinate integration of new channels and hotels by proactively working with customers.

Kolkata Area, India

* Creating raw data with the help of internet, * Converting the raw data to leads by calling, * Sending e-mails regarding product details to leads,* Scheduling demo, * Presenting demo,* Sending Proposal,* Sending Contract,* Closing Deals,* Synchronize with Sales & Marketing team,* Updating pipe drive.

Kolkata Area, India

Completed my summer internship.* Meeting with Developers to make tie-up,* Calling Clients to ask their requirement,* Meeting with client for solving their requirement,* Taking clients to site visit,* Closing deals with client and developers,* Updating the data to XL-Sheet.