• The 195 keys flagship hotel of the brand. • Worked as a Duty Manager leading shifts, overseeing all areas of Front Office viz.. front desk, guest relations, at your service (telephone operator), travel desk & concierge.• Prompt guest complaint handling, settling disputes & applying best possible resolution. • Demonstrated proficient multitasking ability. • An efficient team leader with exceptional interpersonal skills. • Training team members regularly on various SOPs. • The PMS champ.• Supervision on same day selling/ walk-ins to maximize room revenue & occupancy. • Empower team members by building mutual trust, cooperation, motivation, performance feedbacks & recognition programs. • Communicates all necessary information to subordinates & seniors on timely manner. • Assists in the review of guest comment cards & satisfaction results with employees. • Strives to improve service performance.

• Performing guest check-in, check-out, cashiering job roles following highest possible company standards. • Efficiently handled and lead the front desk.• An efficient team leader and team player with exceptional interpersonal skills. • Handled guest concerns & complaints seeking assistance from seniors. • Demonstrated proficient multitasking ability.• Awarded and praised multiple times by senior managers for being best employee and best groomed male.