Data Entry and Procurement - Collected and curated detailed data to support correspondence and secure credit notes exceeding $10k.Investigating and Resolving Issues - Identified and addressed logistics challenges like late deliveries and damaged goods, ensuring corrective actions were implemented.Complaint Data Analysis - Analysed CRM and transport data to uncover trends and root causes.Document Verification - Reviewed key documents (PODs, invoices, master data) to validate goods receipt and initiate claims.Record-keeping and Compliance - Maintained thorough complaint/request records while ensuring regulatory adherence.Cross-functional Collaboration - Coordinated with international procurement teams to resolve import/export issues and ensure compliance with policies.Training and Development - Led training sessions on operation processes, complaint/request handling and internal customer service best practices.

Forklift Operation – Operated forklifts and other machinery safely to transport and position materials efficiently across the site.Container Processing and Inventory Handling - Loaded and unloaded trucks, replenished stock, and assisted with stocktakes.Safety Compliance – Followed safety protocols, used PPE, and ensured compliance with workplace safety regulations at all times.Performance Excellence – Consistently achieved productivity targets while maintaining high-quality standards and safety in daily operations.

Outbound Order Picking and Packing - Accurately picked, packed, and prepared orders for dispatch.Inbound Goods Receipt - Checked incoming goods, reported discrepancies, and ensured correct storage.Safety Compliance - Followed safety protocols and maintained proper PPE usage.Performance Excellence - Consistently met productivity, accuracy, and quality targets.

Campaign Management - Collaborated on cross-platform marketing campaigns to optimise performance.Content Development - Contributed to creating marketing materials and curating engaging website and social media content aligned with the brand voice.Market Research - Conducted analysis to identify key trends, leads, and competitor insights for informed decision-making.Sales Collaboration - Assisted with lead generation, follow-up, and CRM management to support sales efforts.Operational Support - Performed administrative tasks to support marketing objectives and contribute to overall company success.