-Oversee the operations of multiple franchise locations in Ottawa, ensuring adherence to brand standards and franchise agreements.-Monitor and analyze the financial and operational performance of franchise locations, identify areas for improvement, and develop strategies to optimize profitability. -Provide guidance and support to franchisees, including training, operational assistance, and ongoing communication to ensure compliance with franchise standards and best practices.-Identify potential new franchise locations near Ottawa, conduct market research, assess feasibility, and collaborate with the franchise development team to facilitate the expansion of the brand.-Ensure consistency and compliance with brand standards, operational procedures, and regulatory requirements across all franchise locations.-Foster positive relationships with franchisees, addressing their concerns, providing assistance, and facilitating effective communication between the franchisees and the franchisor.-Collaborate with the marketing team to develop and implement effective marketing strategies and campaigns at the franchise level, ensuring brand consistency and maximizing local market opportunities.- Develop and deliver training programs for franchisees and their staff members, focusing on operational excellence, customer service, and brand standards.-Analyze financial statements and performance metrics of franchise locations, prepare regular reports for management, and provide recommendations for improvement and growth.-Stay updated with industry trends, best practices, and regulatory changes, and proactively implement improvements to enhance the overall efficiency and success of the franchise system.

- Overseeing day-to-day operations of the restaurant, including coordinating staff schedules, managing inventory, and ensuring compliance with health and safety regulations.- Hiring, training, and managing the restaurant staff, including Managers for different locations, Assistant managers, and Shift Leaders. Monitoring employee performance, providing feedback, and addressing any issues or concerns.-Ensuring a high level of customer satisfaction by maintaining quality standards, addressing customer complaints, and resolving any issues promptly and professionally.- Managing the restaurant's budget, tracking expenses, and maximizing profitability. This includes monitoring sales, controlling costs, and implementing strategies to increase revenue.-Monitoring inventory levels, placing orders for food, beverages, and supplies, and maintaining relationships with vendors and suppliers. Minimizing waste and optimizing inventory turnover.-Developing and implementing marketing strategies to attract customers, increase brand awareness, and drive sales. This may involve social media campaigns, loyalty programs, special events, and partnerships with local businesses.-Providing ongoing training and development opportunities for staff members to enhance their skills and ensure a high level of service. Conducting regular staff meetings and workshops-Ensuring compliance with all applicable laws, regulations, and licensing requirements, including health and safety standards, employment laws, and food handling regulations.

Started working as a cook. This helped me to learn more about customer service and working of a business. I have learned multi-taking , handling stress and the main highlight - handling store alone with all responsibilities . It made my decision making game strong.

 Effectively perform the stores goods flow operations and administrative tasks that supports an efficient goods flow process. Contribute to the highest goods availability for the customers by the correct and on-time execution of the store goods flow tasks. Be available to support colleague’s department and other areas of the store when required.

Well starting from sandwich and doing different positions like cashier, grill, front desk, drive through. This helped me in interacting with different customers from different backgrounds and gave me a vast knowledge about the different customers segment relation with hospitality.

Being a part of walmart i helped a lot of customers in finding their choices and assisting them with different advices. Maintaining the stock and best customer service was the main responsibility.

I was a CSA.My responsibilities includes interacting with different clients, understanding their needs, providing solution to their problems.I also worked as Relationship Assistant in BUILD ARCH which includes dealing with suppliers and customers in monetary terms.

My responsibilities here includes talking to different clients over the phone and providing them information about different INSURANCES according to their needs.