- Worked in the Help Desk team (L1 & L2) for Lanka Government Cloud & Lanka Government Infrastructure- Handled coordination and compliance with multiple government tenants via inbound and outbound calls, through a VOIP setup.- Drafted SLA's for MSSP organization in multiple Projects.- Handled government Tenants in priority data & application backups, as well as general reminders and guidance for said backups.- Assisted in manually creating user accounts for tenants and… Show more - Worked in the Help Desk team (L1 & L2) for Lanka Government Cloud & Lanka Government Infrastructure- Handled coordination and compliance with multiple government tenants via inbound and outbound calls, through a VOIP setup.- Drafted SLA's for MSSP organization in multiple Projects.- Handled government Tenants in priority data & application backups, as well as general reminders and guidance for said backups.- Assisted in manually creating user accounts for tenants and conveying the details to tenants in a secure and professional manner - Assisted in webhosting of government websites through "ISPConfig" according to the specification & requirements needed.- Assisted in administrative tasks for senior managers, including product catalogues and meeting minutes. Show less

- Trained in L1 SOC Fundamentals - Trained to used specific 'Internal Email' securitymonitoring tools- Trained in 'Internal Hardware' monitoring and accesstools- Provided L1 Tech support to staff on request.- Assisted Seniors in training other departments on IT/Cyber awareness via video conferencing- Shadowed Seniors - Assisted in certain VA/PT drafts- Took part in multiple training sessions for Security compliance standards and Network and Data Center… Show more - Trained in L1 SOC Fundamentals - Trained to used specific 'Internal Email' securitymonitoring tools- Trained in 'Internal Hardware' monitoring and accesstools- Provided L1 Tech support to staff on request.- Assisted Seniors in training other departments on IT/Cyber awareness via video conferencing- Shadowed Seniors - Assisted in certain VA/PT drafts- Took part in multiple training sessions for Security compliance standards and Network and Data Center fundamentals. Show less

- Assisted in setup of a LAN environment for competitiveE-sports matches- Monitored ongoing matches for participants ethics,hardware and conduct.