As a Team Lead at Kitney Toolkit, I have taken on a leadership role where I manage a team of IT professionals to deliver high-quality, client-focused IT solutions. This position emphasizes my growth in leadership, team management, and strategic decision-making, while ensuring that projects are delivered efficiently and meet the unique needs of each client. Key responsibilities include:- Leading a team of IT consultants, providing mentorship and direction to ensure successful project execution and professional development.- Overseeing project timelines, resource allocation, and deliverables to meet client expectations and business goals.- Facilitating communication between team members and clients, ensuring transparency and alignment with project objectives.- Developing and implementing best practices for team collaboration, process improvement, and technical execution.- Collaborating with upper management to align team performance with organizational goals and objectives.- Ensuring a focus on client satisfaction, quality assurance, and risk management throughout project delivery.This role allows me to further refine my leadership skills, empowering my team to deliver innovative and efficient IT solutions while maintaining a strong focus on client success and operational excellence.

As a Lead IT Consultant at Kitney Toolkit, I advanced into a leadership role, overseeing critical IT projects with a specialization in high-risk clients. This position represents a progression from my earlier consulting work, allowing me to take on greater responsibility in managing large-scale IT projects while mitigating risks for industries with stringent security and compliance needs. Key responsibilities include:- Leading end-to-end project management for high-risk clients, ensuring on-time delivery of complex IT solutions that meet regulatory and security requirements.- Managing cross-functional teams and coordinating with stakeholders to align project goals with business objectives, while maintaining a focus on risk mitigation and operational continuity.- Designing and implementing secure IT infrastructures in SharePoint and MS365 Software for high-stakes sectors such as finance, healthcare, and government, addressing specific regulatory and security challenges with health and safety.- Providing strategic guidance on risk management, ensuring client systems remain resilient and compliant with industry standards.- Overseeing detailed project plans, timelines, and budgets to ensure efficient execution and delivery of IT solutions.- Collaborating with C-level executives to integrate technology strategies into business planning, ensuring seamless alignment between IT systems and operational goals.This role has allowed me to grow into a leadership position, developing deep expertise in project management and risk mitigation for high-stakes environments, while refining my ability to deliver secure, scalable IT solutions.

Building on my experience as an IT Support Consultant, I transitioned into the role of IT Consultant at Kitney Toolkit, where I took on a broader, more strategic role in delivering IT solutions to clients. In this position, I led more complex projects and offered in-depth consulting services aimed at enhancing IT infrastructure, optimizing system performance, and implementing tailored technology solutions for clients. Key responsibilities included:- Collaborating with clients to understand business needs and designing customized IT solutions that aligned with organizational goals.- Managing IT projects from initial consultation through to implementation, ensuring timely delivery and optimal performance.- Conducting IT audits, identifying gaps, and recommending improvements to enhance efficiency and security.- Overseeing the integration of new technologies, including software and hardware solutions, to meet evolving client demands.- Training and mentoring junior IT support staff, sharing expertise to enhance team capabilities.This role enabled me to grow from a support-focused professional to a strategic consultant, deepening my expertise in IT solutions, client relations, and project management.

In my role as an IT Support Consultant at Kitney Toolkit, I provided expert IT support and consulting services to clients across various industries. I worked to diagnose, troubleshoot, and resolve technical issues while ensuring that clients’ IT systems operated efficiently and securely. Key responsibilities included:- Offering technical support for software, hardware, and network-related issues for both internal teams and external clients.- Conducting system installations, configurations, and upgrades to improve system performance.- Providing consultation on IT infrastructure improvements and best practices.- Assisting with the integration of new systems and tools to meet organizational needs.- Troubleshooting and resolving network connectivity issues, server configurations, and security protocols.- Managing user accounts, access permissions, and software licenses.- Training end users and stakeholders on IT systems and best practices to ensure optimal usage.-Utilizing tools like Microsoft Office 365, Active Directory, and ITSM platforms for ticketing and issue tracking.This role enabled me to strengthen my problem-solving skills and develop a deep understanding of IT infrastructure and consulting in a fast-paced environment.

At Kitney Toolkit, I served as a Technical Writer, where I was responsible for creating and managing comprehensive documentation for a variety of IT and consulting projects. I worked closely with cross-functional teams, including developers, consultants, and product managers, to translate complex technical information into clear, user-friendly content. My key responsibilities included:- Developing and maintaining user manuals, system documentation, and online help guides.- Crafting process documentation and technical specifications for internal and client-facing use.- Collaborating with SMEs to ensure accuracy and clarity in all content.- Ensuring consistency and adherence to style guidelines across all technical content.- Leveraging tools like Microsoft Office Suite, Confluence, and Adobe Technical Communication Suite for documentation and project tracking.This role allowed me to sharpen my technical communication skills, ensuring that both technical and non-technical stakeholders could access and understand critical project information.

As an IT Trainer and Team Lead at Kitney Training, I specialize in delivering comprehensive training solutions that empower clients to effectively utilize Kitney Toolkit products and manage their own systems. My key responsibilities include:- Developing and delivering tailored training programs for clients, focusing on Kitney Toolkit products to enhance their understanding and operational efficiency.- Creating training products and resources, including manuals, video tutorials, and interactive workshops, designed to ease clients into managing their systems independently.- Leading and mentoring a team of trainers and IT professionals, fostering a collaborative environment to ensure high-quality training delivery.- Collaborating with subject matter experts to ensure training materials are accurate, engaging, and aligned with client needs.- Assessing client training needs and evaluating the effectiveness of programs to continuously improve content and delivery methods.- Conducting hands-on training sessions and workshops to facilitate knowledge transfer and ensure clients are proficient in using our technology.This role allows me to combine my passion for technology with my commitment to client success, ensuring they are well-equipped to leverage our solutions effectively.

- Built and maintained relationships with external parties, such as brokers and counterparties.- Analyzed trading data to identify and resolve discrepancies.- Developed a deep understanding of the financial markets and the trading landscape.- Coordinated with financial institutions to ensure the accuracy of financial data used in trading decisions.- Utilized strong communication and interpersonal skills to effectively resolve customer inquiries.- Collaborate with internal and external stakeholders to gather and verify financial data relevant to trading decisions- Serve as a liaison between the firm and clients, ensuring a smooth onboarding process and addressing any client inquiries or concerns.

- Provided contractual support to DHS-TSA Vetting Analysis Department (VAD) as a Jr. Business Analyst.- Pinpointed inefficiencies in business processes and recommended improved policies.- Computed, recorded and proofread data in preparation of records and reports.- Reconciled and reported record discrepancies to prepare for annual audit.- Manipulated data using pivot tables, pivot charts and macros in Excel.- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.- Awarded Star of the Quarter award for exemplary service, work ethic, and dedicated commitment to keeping the clients satisfied.

- Provided personalized book recommendations to customers based on their interests and preferences- Stayed updated on the latest book releases and trends in the market to provide customers with recommendations and insights- Maintained a clean and organized bookstore environment to enhance the customer's shopping experience- Create engaging and informative displays to showcase new book releases and highlight popular genres to attract customers- Assisted customers in finding books and provide information on availability and pricing- Manage inventory levels to ensure that popular books are always in stock and readily available to customers

- Answered and directed incoming calls using multi-line telephone system.- Oversaw office inventory by restocking supplies and submitting purchase orders.- Motivated students to become involved on campus.- Aided with mobility and independence for disabled individuals and continually monitored safety.- Managed administrative tasks, including maintenance requests, room change process and incident reports.

- Prepared and edited reports, presentations and articles using MS Word and PowerPoint.- Collaborated with undergraduate and graduate students to provide research guidance and supervision.- Performed in-depth research to answer complex questions.- Used WordPress to author and edit professional interview pieces.- Completed research and checked all facts to maintain high standard of journalistic integrity.- Interviewed sources, contacts and leads to gather information for stories.