Results-driven Process Associate with over 5 years of experience in the insurance and pension sectors, currently employed at Tata Consultancy Services. Demonstrates expertise in pension administration for the UK DC Pension Scheme and claim adjudication for North American Health Insurance. Proven track record in managing complex processes, including pension transfers and claim processing, with a focus on accuracy, compliance, and customer satisfaction. Recognized for exceptional performance with multiple awards, including Service Commitment and Employee of the Month accolades. Adept at using MS Office, Origo, Bancs, and various other tools to streamline operations and maintain high standards. Possesses strong communication, problem-solving, and critical thinking skills, with a commitment to professional growth and organizational success.