Kaustav Sengupta Email & Phone Number

Kolkata, Wb, In

Mumbai, Maharashtra, India

Human Capital Practice (Consulting, Solutioning, Partnership & alliances, pre-sales, sales pipelining and research)★ HCM Advisory and Consulting★ RFP, Presales and Solutioning★ Innovation initiatives/solutions for Niche HCM products★ Partnership and alliances for Niche HCM products★ Sales activities and pipeline generation for Industry UnitsAchievements: Top Delivered Project of year 2020-21, Best Team Award 2021, 2022 & 2023, Star Performer of the year for 2021-22

Kharagpur Area, India

Field: Labor Economics, Econometrics and Data AnalysisGuide: Prof. Inder Sekhar Yadav, Department of Humanities and Social Sciences, IIT KharagpurTopic: Gender Wage Disparities in India's Private Sector: Exploring Regional and Occupational InequalitiesTools used: STATA, MS Excel and MS Word

Kolkata Area, India

Worked under the Executive Director and the Group HR head of Peerless HotelsProject #1: Design and implementation of a new Performance Management System for the Executives★Part of the HR team in introducing a new Performance Appraisal System for smooth Succession Planning★Liaison with stakeholders (executives, managers and HR team) to chalk out a big picture of the change and gauge expectations★Analyzed the Organizational Structure and Job Descriptions (JDs) of Executives and Managers to design Key Performance Indicators (KPIs) for goal setting★Conceptualized the 1st ever goal sheet based appraisal using Balanced Score Card (BSC) approach★Obtained successful buy-ins from the Training Managers and the SupervisorsProject #2: Market Research and identifying the training areas for staffs★Conducted a detailed market study of competitors and customer expectations for suggesting new culinary dishes for Peerless Hotel's flagship Bengali Restaurant★Conducted a customer survey on various evaluation parameters of staffs to identify their improvement and training areas.Additional Duties:★Performed financial analysis of Annual Reports for Annual BoG meeting.

Kolkata Area, India

Client: Mid-size Canadian Utility company★ Area of work: Genesys 8.1 Framework (SIP based contact center technology) Responsibilities:★ Requirements gathering, analysis and ideation★ Involved in enhancements, operations, documentation and Request for Proposals (RFP)★ Mentoring new recruitsMajor milestones:★ Created an extensive workflow for IVR by analyzing the client BRD in MS Visio★ Carried out the pilot comparison of call data between Genesys CCPulse and SAP BI★ Involved in the migration of IP hard-phones to SIP based cloud based softphones★ Involved in smooth deployment of Genesys IWD (Intelligent Workload Distribution) and integration with SAP★ Tools used: Genesys 8.x suite, MS Visio, MS Excel, MS Word, MS SQL, SIP log-analyzer (Kazimir and Myzamir) and VerintAchievements: Star Team Award 2017

Kolkata Area, India

Kolkata Area, India And Guwahati, India

Tools: C++, Oracle, UnixAchievements: On the spot Award 2015

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, 8.80/10

Activities and Societies: Alumni Relations Committee (2018-2020) MBA Thesis: "A study on the effect of employee's perceived autonomy.

Exchange Student, Engineering

Visiting Undergraduate Student | Summer Student Exchange Program 2013 The first ever international student exchange program. Students were.

Bachelor Of Technology (Btech), Electronics And Communications Engineering, 8.97/10

★ Winter Intern at ERTL(E), STQC, MCIT, DIT, Govt of India ( Dec 2012 - Jan 2013) ★ Winter Intern at IBM ( Dec 2011) Achievements: Ranked.

Science

Activities and Societies: School Student Council. High school Vice-Captain of Student Council.